Cadillac Hotel & Beach Club, Autograph Collection

The AC does not work. It’s been at a constant 75 and we were told the engineers were aware of the issue and it would be fixed in an hour. 4 hours later, same temp. They told us they’d move us to a new room in the other tower, so is spent the afternoon packing up everything only to get to the new room and it’s 75 too. Thought if we turn it down and head out to dinner, it would adjust, but just got back and it’s still at 75 (thermostat has been set to 67 for 3 hours, drapes closed). Why did I pack up and change rooms? We are Titanium members and called Marriott and we can move hotels, but at our cost! Ridiculous! It’s 8pm and the room temp has not gone down!

location was good an view was gorgeous

we paid for a larger room, it should have been bigger and had a couch area

As a lifetime Titanium Elite with Ambassador status (renewed annually), I spend over half the year in hotels, so the small touches matter most. My welcome note wasn’t the usual generic “thanks for being an Ambassador member.” It was handwritten, thanking me for being their loyal Ambassador. That set the tone for the whole stay. This hotel is a true escape from downtown Miami’s chaos, where it can take an hour to go one mile. A glass of Prosecco at check-in and departure? Yes please. A gorgeous sunrise every morning? Absolutely. As an Art Deco fan, I loved how beautifully this property keeps that history alive while feeling fresh. Dining is excellent, Donna Mare makes pasta fresh daily, grab a seat at the bar with a glass of wine. Don’t miss the 8 AM yoga, real studio energy, not your grandma’s community center class. Start with yoga and a sunrise, then tackle work, or if you’re on vacation, hit the beach for saltwater and sunshine.

Sharyanae works hard, cleans up, and makes sure the peace is kept

We had a great stay at the Cadillac Hotel! It’s our 4th time staying here. It’s always extremely clean, and the employees provide excellent service. Sharaynae was helpful by the pool, and Billy at the front desk was phenomenal. The housekeeping staff are top notch as well. We enjoy the two pools and the convenient beach access. I highly recommend staying here!

I stayed at this hotel from May 22nd-27th for a 30th birthday trip with friends. I noticed on May 26th 3 items of clothes had gone missing from my room in room 926. A brand new white linen halter top, a white linen skirt and a new grey dress from the brand Garage. This is very upsetting and unsettling that the maid service stole items from my room/luggage. I sent in a lost report form to the Cadillac Hotel and have not heard anything yet. I do not recommend staying at this hotel as your may have your belongings stolen and this hotel won’t do anything about it. Despicable.

The check-in experience was far from smooth. The night auditor was unable to locate my original reservation, which led to significant confusion at check-in, messed up my Marriott profile. During my five-night stay, my credit card was authorized twice, adding to the frustration. To make matters worse, I was checked out of the system despite having requested and received approval for a late checkout. Overall, it was not the level of service or organization I expected and made for a disappointing experience.