Comfort Suites Airport

Visited Boise to visit family. Very nice hotel with great staff. Chet (night shift clerk) was very helpful. Good beds, room, and breakfast.

Positives-close to airport, clean bed and bath linens. Plenty of towels. One of the two front desk people were friendly. Negatives- We arrived in Boise early due to a flight change. We went to lunch and got to the hotel to see if we could check in 55 minutes early. Clerk said check in is at 3 but we could pay $35 fee to check in early. Instead, we went to the grocery store and then had to sit in the lobby for 25 minutes, at exactly 3pm a different clerk looked up and said we could now check in. This has not been our experience at any hotel, ever, if we’ve arrived an hour or less of check in time. Rooms are old. Peeling ceiling, stained carpet, cracked glass in mirrored closet doors, lots of scratches/fading in the wood doors. Flimsy shower curtain too short for the tub so floor gets soaked. One small hook on the back of the bathroom door for towels…no other towel bar or racks. AC very loud. Direct TV, but not smart TV so couldn’t stream from our accounts. Pillows are awful, filling is lumpy and almost non existent. There’s a pamphlet on the bedside table highlighting a comfortable nights rest with your choice of soft or firm pillows. After our first night my husband asked the same clerk that told us about the check in fee for firm pillows. Clerked looked at him like he had two heads, laughed and said “they’re all the same”. Hot breakfast items were not great. Muffins subpar. We cancelled an Airbnb to stay at this hotel because breakfast was included and to save $50, that was a mistake.

Not a place to take your family! I wish that I had read some of the other reviews here before booking. Rude staff, unaccommodating manager, and unpleasant odors were the "hightlights" of our experience here. We ended up leaving for another hotel to complete our stay in Boise. Save yourself the trouble and just book a different hotel.

Terrible experience at Comfort Suites Airport Boise (2906 S Vista Ave). I strongly recommend avoiding this hotel. I stayed with my daughter, who has a medical condition and a trained service dog. The dog was clearly visible, and no issues were raised at first. The next night, staff member Arrian S. came to our room claiming there was “no record” of the dog and began questioning my daughter about it. After calling manager Omar Luna (who wasn’t even present), they decided the dog didn’t “qualify” and forced my daughter to leave. This is completely unacceptable and a clear lack of understanding of ADA protections. Staff do not have the authority to demand documentation or decide whether a service dog qualifies. The dog was under control at all times. Because she cannot be without her service dog, my daughter was forced out of the hotel late at night to find somewhere else to stay. Both Arrian and Omar were rude and unprofessional. When we asked for their names to file a complaint, we were told that was “harassment.” Arrian even waited in the hallway to walk my daughter out. On top of that, the hotel itself is old, not clean, smells strange, and had visible maintenance issues like cracks in the toilet. We paid for a service and didn’t even receive basic standards. Heed the multiple bad reviews and avoid this hotel!

Everything!

Nothing

Location

The Bed was not comfortable

The room was nice and most of the staff were helpful and friendly. My next flight doesn’t leave till late in the evening so I asked to extend the checkout time and they charge a dollar per minute extra you stay past checkout up to 30 extra minutes you’re allowed to stay 😡 Not a huge problem but when many other hotels I’ve stayed with have extended me well into the evening for FREE!! Disappointing hearing. I probably won’t stay here again when in the area next if I plan to stay for a longer duration

Checked in, went to room. The mirror was busted, tub was cracked, light fixtures missing bulbs. I asked to be moved to a different room. Was denied and the clerk said most all the mirrors were busted. I checked out! They refused to refund the week stay I prepaid. Rather spend my money where it’s appreciated. They’re still holding the $$$ deposit. Drive less than a mile to Comfort Suites on Elder Street . Perfect rooms awesome staff! Stay at Elder Street Comfort Suites!!!!