Kamana Lakehouse

Fantastic housekeeping,clean rooms ,great breakfast and lovely view

Customer service at Reception,when we arrived wasn't very inviting he handed us over to the his colleague to check us in tho neither of them were doing anything but standing there weren't welcoming,then he proceeds to give her our room card after she wasn't able to locate,then upon checkout again different staff but again the lady at front desk did not smile put a really dampener on my 1st impression of a property I was looking forward to staying at

Lovely beautiful location. Very friendly and professional staff

Nothing. Would recommend to add in a microwave

The public areas were great

I paid for a good quality room with a view of the mountain. However, outside the hotel there was a lot of building work around the perimeter. The actual views were marred by only seeing the building site rubble and any work in progress. I think the hotel should have warned me and also put up screens to mask the work. Neither was done.Plus compensation for the lack of care in presenting the hotel in such a bad light. The staff were unfazed when I complained. All the rooms were affected. I booked the hotel in the strength of the high quality photos. This was a 'Remarkable Room'.at around £350/night. I've booked 16+ plus hotels for my 3 week New Zealand trip. This was the most.expensive and the most disappointing.

We loved everything! Our room, the comfy big bed & pillows, the big shower with great pressure, the hot tub, the breakfast, Frank the cat the local icon who thinks he owns the neighbourhood! The staff were very friendly & kind, best customer service we’ve experienced in a long time, we will be staying here again!

We liked everything!

I liked the service i received, the resturant was lovely, beds comfortable.

A had a cheese platter in my room on arrival but no cheese knife to cut the cheese. We didnt ring and ask for one to be brought up. I used a spoon.

The view is amazing and the hotel itself is first class. All staff treated you like family.

Beautiful view from the room

No allocated parking, so you may be paying a lot to stay the night but have to park on the street if others use the hotel carpark. À la carte breakfast was $45pp didn’t get told what we would be getting. No free milk provided in room to use tea/coffee facilities (when all other 5 hotels we stayed at provided a huge range of coffee/tea/sugar and milk) Only a few TV channels - didn’t offer smart tv apps ( Netflix, Prime etc - when other cheaper hotels did)

One of the most amazing hotels I have ever stayed at. The view was to die for and the staff treated you as family. Andrea, Ceren, Oliver, Clay and Florence just to name a few could not do enough to help. If you get a chance, I would highly recommend eating at Nest Restaurant and do the wine pairing also. Food presentation is as good as I have seen.