Holiday Inn Express Hotel & Suites-North East by IHG

clean room and bed, bathroom was clean, towels had some hairs on them… staff was friendly except the worker who was refilling the breakfast station was very angry that people were eating and mumbling rude words about having to refill it.. food was good, other hotel staff were friendly, would stay here again but would probably take breakfast to my room as the food worker put a damper on the mood for the day with her bad attitude. outside property is unappealing but inside was clean and well designed.

The staff was friendly and accommodating to issues. The room was clean and breakfast had a wide selection of items. The noise level was high, even with ear plugs outside noise throughout the night as well as noise from other guests was above what I would have expected. For that reason alone I would not be able to recommend this location.

There was a big spider/bug problem in our room. They moved us to a new room. However, we should have been compensated. The girls at the front desk were nice but not one manager called me to make it right. My children were so grossed out they had trouble sleeping. I would have relocated to another hotel but everything was booked. We over paid for this hotel. Pictures were not what realistic.

We had a rough start with the construction/had to change rooms/no hot water due to lightning strike but things improved after the first day.

I have stayed at this property many times over the years and this is the first time I’ve had a lackluster experience. I understand the place is under renovation but you’re still renting at a premium price . First, having the parking lot full of work trucks and bucket trucks makes parking a challenge. Next we got to the room and it appears to be redone recently, but was not clean. The toilet was not clean and had remnants of blood on the seat. Also, there was dirt and grime around all the electrical outlets and switches in the restroom and the shower base had a black grime on the floor. Next we noticed the couch in the room had mystery stains on it that would not brush off. I hate to be that guy, but for the price we paid the experience should be at another level. The breakfasts were good!

Room has an oder to it. Pool is disgusting. Pieces floating around. Worms and scum in it. Disgusting. Tried cleaning it myself but pole was broken.

We were traveling for my sons wedding and got on late at night and clerk was very friendly and helpful and allowed us a late check out.

Our stay was good. The customer service was amazing. I needed specific accommodations and they were met accordingly. Breakfast was amazing. And the lady who was in charge of taking care of breakfast did a phenomenal job!!!!!!

The staff was great.