Hilton Garden Inn Ft. Lauderdale Airport-Cruise Port

The location for this hotel is great, their flatbreads are delicious but this is where my positive feedback ends. Our room was dirty, there were poorly fitted and worn sheets along with a broken cabinet and lost tv service in our room. This location needs some immediate attention.

Our room was not ready upon check-in. It was 3:40 and rooms are supposed to be available at 4PM. I'm not sure if it's because I checked in online and chose a room or not. I think I'd let Hilton choose my room in the future. They kept saying that we'd have to wait 20 minutes. Well, they said that at least 3 times. We did not get into our room until after 5PM. They comped us one free breakfast. Big deal. It didn't seem to bother them too much. The hotel was supposedly updated but the elevator needs work! The best part about the hotel - the restaurant and its' staff.

Location

Dirty

BE aware of making a reservation here. I booked our room in July of 2025. Our reservation was for 12/26/25. A week before we were to travel the Hilton Garden Inn emailed me that they could not accommodate our stay we had reserved. They moved our reservation to a different hotel. I had specifically booked at this location for the amenities we needed due to my spouses limited mobility. I tried calling both hotels to try and make sure the new hotel had what we needed. Neither hotel would answer a phone call, text or email. I had no conformation number from the new reservation. We left on our trip wondering if we even had a reservation. When we arrived at Ft. Lauderdale, my first stop was the Hilton Garden Inn. I went to the desk and just asked if they had a room for the evening, I was not surprised when they said yes, however the price quoted was $130 more than I had reserved for. So I just left and I did check into the hotel they had transferred me to. It was a fine stay, however NO points and was not where we had booked.

Do not stay at this hotel. Has bed bugs! Absolutely disgusting! The staff was extremely rude as well!

This stay missed the mark. The biggest issue was the noise. The maids were yapping up and down the hallway all morning long, and it echoed nonstop. To make it worse, there was a huge gap under my door, so every bit of hallway noise came straight into the room. The elevator chime was also extremely loud and could be heard clearly from my room, which didn’t help when trying to rest or sleep in. Overall, the room itself was fine, but the lack of soundproofing and morning noise really took away from the experience. I’d reconsider staying here unless these issues are addressed.

Nothing

Everything