River Terrace Inn

Clean, friendly staff, convenient to oxbox and Bottlerock. Toby at the front desk was so friendly and warm.

Location Bartender Abraham

No porter to assist with luggage

We had a wonderful stay the the River Terrace Inn! Huge shoutout to V Sanchez at the front desk - always smiling and so gracious!! Our room was awesome- the cutest terrace and warm fireplace- modern touches throughout. We loved how close the property was to downtown- walkable to everything. Thank you again!

The restaurant was closed; not notified at checkin after asking for "time for restaunt that evening" - no food, microwave empanada was what bar server could offer. Next morning not water in rooms, checked with desk - no notification regarding water being out no "note with bottled water at your door". Smell of sewage in rooms and hall. Notifed desk of our unhappiness wiht the situation and lack of communication about food and now water outage. In conversation was proper staff they let us know "we only found out yesterday". They knew when we checked in that we would not have water in the morning and did not advise us at checkin. I have filled out a survey and complaint tothe property via the hotel holding company website. The River Terrace manager contacted s to apologize for the incidents and said they are refunding the cost of one of the rooms on the booking. They advised us to contact you (Booking.com) to comnfirm processing the refund for the one night, one of our two rooms. Thanks you, please advise

Location, rooms

Hotel has great space outside but how it possible to keep it open only until 10 pm and what about food, why hotel does not serve any food after 10 pm

My family was welcomed with a "splash of wine," and we also received complimentary soft drinks. We also upgraded our rooms to a Junior King Suite with a balcony and view of the sunrise and Napa River. From our suite, we could see the mountains and hear the birds chirping and singing. We could walk to the Napa Valley Wine Train, Oxbow Market, and Downtown Napa. The Front Desk staff, especially Pedro, welcomed us and answered all of our questions. We also had a delicious Margherita pizza at the on-site restaurant.

Be careful ⚠️!!! It's been over a month since I stayed at this hotel, and I discovered they started charging my card! I'm still trying to figure it out! We booked a room for two nights but left early. Terrible place, we didn't even want to stay the night we paid for. We booked a room with a river view, but it was a scam. I didn't get the view I paid for! No drinking water, no tea. River Terrace doesn't care about its guests! They're ripping off their guests, so don't be naive and don't fall for their tricks. No free Wi-Fi No TV No water No tea No service I'm under the impression this hotel enjoys ripping off tourists.

部屋も綺麗で広く、水回りも良かったです。レストランも美味しくスタッフも良かったです。 ワイントレインの乗り場まですぐでした。

チェックイン時に予約が見つからず、1時間近く待たされました。その間に、ワインをサービスしてくれたり、気を使ってくれました。 料金は高いです。

I don't recommend this hotel. I booked a room with a river view and good amenities, but I got a completely filthy one with a view of trees. The staff was rude, the hotel was dirty, and I didn't enjoy my stay. I left as quickly as possible. For the price they charge per night, you can find another good hotel! Wow! So much worse that reviews give credit. Immediately upon entering the property, staff is cold and off-putting. Checking in is average for a budget property at best. Opening the door to the room - pungent old and unclean smell immediately hits you. The hotel "free" WiFi is non-existent. Fitness center is big enough for two people to stand in, but tiny and missing anything of desire. I would encourage anyone to stay elsewhere. If you are of means, there are numerous nicer places within the same price point close. If you stayed her because of budget... save more money, there are nicer places in better price points. I wish that I could post a sample of the smell of my room for others to understand...... Literally the only positive I can state is the location and free on-site parking.