Mokara Hotel & Spa San Antonio

Wonderful hotel in an excellent location on the River walk. You can check in at street level then go down one flight to gain access to the river walk. The reception staff were very friendly and helpful, especially as we were new in town. We had breakfast vouchers which allowed us to try The four brothers at the sister hotel opposite as well as the in house restaurant. We had delicious cocktails and appetisers there. The room faced a wall but we knew we weren’t paying for a view/balcony. The room was spacious and clean and we appreciated the separate bath tub and shower cubicle. The pool is small but we did use the rooftop cafe for a quieter drink.

Our stay included delayed check-in, luggage taking over an hour to arrive, missed housekeeping, and missed basic service moments. Small issues individually. A pattern together. What ultimately mattered was what happened after. I provided detailed feedback. Hotel leadership asked for my phone number to discuss it. I provided it. No one called. I followed up again and asked for escalation. More than a month later, still nothing. At that point this stopped being about service mistakes and became about accountability. In any well-run service organization, follow-through is the standard, not the exception. Based on both the experience and the lack of response afterward, I would not return and would suggest others consider alternatives.

What a beautiful property. So clean and the staff were so attentive and nice. Great location, walking distance to everything.

Room was perfect; very comfortable and i love separate tub and shower. We ate at the hotel restaurant Ostra on our first evening and the next morning. While the food was good, it took us over an hour to get waited and receive our food both times. We did not return. The spa was wonderful and the staff in it were exceptional. We did receive two texts during our four night stay asking did we really not want our rooms cleaned? They said we did something to alert them to not clean the room. Very strange (and somewhat annoying). We also got a text stating to look at our email for our final bill. Never got it. As a travel agent I would recommend the hotel for its location and rooms but will warn future clients of these issues.

We were in San Antonio for a family wedding and chose the Mokara. What a fantastic choice it turned out to be. We were booked for two night but due to an ice/snow event at home in DFW we needed to extend our stay. The Mokara accommodated us for the additional two nights. This is a beautiful boutique hotel on the Riverwalk and we enjoyed our stay and will return on our next visit to San Antonio.

This is my second time staying here. The first time was very nice- the room was spacious with a beautiful view. The second time we were placed in a room facing a full brick wall. I asked the front desk about it but they were pretty dismissive. The hotel advertises itself as luxury but this may not be the most accurate descriptor.

First time stayed at this Omni affiliated property on business trip. Was a great experience. Highly recommend staying at this this property. I love the Omni La Mansion, but this is the grown-up version. Lobby is really charming like an old grand hotel. Gym is great. Pool with great view of city Skyline. Room on with river view and balcony was very opulent. Great get a way for a couple. Front desk staff very accommodating. Very Early I morning asked for coffee they immediately went to kitchen and got me some. Will stay again and bring my wife next time as property and service will impress.

My husband and I were really excited for this trip because it was the first step of our honeymoon. We got married on November 8th, and with everything going on in life and work, we decided to treat ourselves and celebrate in stages. This was our first time staying at a luxury hotel like this, so we were looking forward to the experience. From the beginning, the staff made a wonderful impression. The first two valet attendants we met were so friendly and helpful, directing us where to park. Then we met Shannon at the concierge desk, and she was absolutely amazing. She has a real gift for making people feel welcome and comfortable. Room service staff were also kind and professional each time we interacted with them. We truly have nothing but great things to say about the people who work here. Unfortunately, the experience itself did not meet expectations, and most of what went wrong was due to unclear communication. I found the hotel through TikTok and called what I thought was the property directly. It turns out it was a third-party booking service, and the information I received was inaccurate. I was told we'd have a Riverwalk view, and that our room would have a soaking tub with jets. We also were not told that the spa facilities are not co-ed. Because of this, we were unable to do a couples massage on site and had to go to another spa (Woodhouse) instead. We had heard great things about the dining, but when we arrived, it was brunch with a completely different menu. Had we known, we would have come for dinner instead. The brunch food was not good and felt like a waste of both time and money, though our server was wonderful and took great care of us. When we finally got to our room, at first glance it was beautiful—rose petals on the floor and a romantic setup that made us excited for the evening. But when we opened the curtains, we realized our window faced a brick wall. No view at all. After being told to expect a Riverwalk view, this was extremely disappointing and honestly took the wind out of the entire experience. So much of what we were looking forward to—relaxing in a nice tub, enjoying the spa together, taking in the view—just didn’t happen. It felt like we paid for an experience we never actually received. If we had gotten the room and amenities we were promised, the room itself would have been an 8/10. But without a view and with the missed expectations, it drops to a 4/10. The staff was wonderful, and none of this reflects on them. However, the lack of accurate information and the mismatch between what we thought we were booking and what we actually received made the stay disappointing overall. I wish we could have had the full experience to give a proper review, but we didn’t, and that’s what made this stay feel like a waste of money instead of a celebratory honeymoon moment.

Amazing location. Hotel is beautiful the balcony view rooms are perfect for people watching looking over the river. Clean room with amazing bathroom and really comfy bed. The staff were all amazing from valet parking, reception and pool staff. We loved it so much we booked an extra night. Highly recomended

Excellent hotel. I don't expect to come back to SA but if I did I would very much look forward to staying in this hotel. Very friendly staff. Beautiful hotel atmosphere. Exquisitely decorated and clean rooms. Hotel restaurant is above average (though a bit pricey). Only complaint, which does not remove my 5 start rating, is that I like a hotel lobby bar that stays open late. No food or bar on in the lobby level. But there are plenty of options nearby on Riverwalk.