Decameron Marazul - All Inclusive

I visit the Island for 3 days with my family. The property is nice and the rooms are confortable although the bathroom was quite old and in bad shape. Food in the buffet restaurant was surprisingly good. Some staff was nice, but others like Marielli the recepcionist were very rude and unwelcoming. The second day, they make our room at 5pm (not nice). In all, if you visit do not expect good service. Our peers recommended this destination because it was cheap. We booked late and we end up paying a higher rate. Not worth it. The hotel has a small beach wich is perfect for peple with small kids to relax. But if you want to see the ocean and its beautiful colors from your room it is not the right place. We enjoyed our stay, but if we ever came back to the island we will try a different hotel.

Do not expect to be greeted with a smile when you enter the hotel. Staff is busy and unfriendly and the check-in process is lengthy and frustrating. Rooms are very uncomfortable. The beds are hard and the air conditioner and toilet malfunctioned several times. The floor tiles inside the room were very slippery. The food was very good. They offered a lot of healthy options and it all tasted home cooked. The beach on the premises is muddy and a little gross. It is more than worth it to take the $3 cab ride to Rocky Cay and enjoy your all-inclusive food and drinks there. Be wary of leaving personal items unsupervised in the public areas. We experienced the theft of a beach towel in the pool area. The beaches and the island tours were spectacular. The aquarium beach is breathtaking and more than worth a stay at this hotel, due to its close proximity and complimentary shuttle.

Hotel is the Decameron's brand best in the island, but outdoors bathrooms are not clean, toilet paper missing, gardens not clean, food not so well, drinks liquor brands are the worse, restaurant buffett floor not so clean you need slippers.

The food at Marazul was just ok and you better make sure you know the schedule of breakfast, lunch and dinner because once you miss it, you have to wait for the next one. The food isn't just available to you like it is at most all-inclusive resorts. Their WIFI is horrible and they charge by the hour, so make sure to have an international plan. The rooms are clean and the resort is always up kept. it is also very well secured. They know who stays there and who doesn't. The beach at this hotel is not nice because it was man made. You will definitely need to go to a different beach. If I was to come back to San Andres, I would try a non Decameron hotel.

More info about tours in the Island is necessary, guides or brochures are needed at the reception.

The hotel is very nice and overall I would recommend it but the food is not very good. It is best to stay and have dinner in the main restaurant than reserving at Rodeo steak house or the international restaurant.

Great hotel with great service. I recommend

The quality of the hotel is at most 3 starts. The service is good, but the facilities are from poor to average. The hotel has a very poor beach, but at least it has one, the other Decamerons in the island don't have one and you have to use the public beach. The pool is not very big and considering the bad beach it should have a pool for children separately. The buffet restaurat is fine and the service very good. The "a la carte" restaurants are quite bad... they usually only have a couple of dishes so I think they souldn't be called " a la carte". There is no transportation between hotels in order to use facilities or a la carte restaurants. The experience was fine, but I will not go back. Please try Riviera Maya, Punta Cana or Cuba. Quality / Price should drive you away from San Andres.

The hotel needs some improvements (problems with hot and cold water,...). Some staff (certain waiters) should pay more attention to the guests, maybe give them a little smile,....

fantastic hotel everything you could wish for on a paradise island