The Palm Springs Hotel

I was with a small group, we stayed there for six nights. I love a cup of coffee in the morning as I wake early but it can be awkward trying to make coffee without waking up the other people. However, Jeffery in the reception always had lovely coffee, free of charge! Our room was upgraded free of charge too. Jeffery was very helpful and his staff were also great, very obliging if we needed anything.

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Clean and quiet

OK, I seriously don’t understand where are all the negative reviews about this place are coming from. In my opinion, you get exactly what you pay for and this is worth easily. The hundred dollars a night that I spent to stay here. I love smaller boutique hotels as compared to the large 200+ suites at megaresorts in the area . This place only has 15 rooms on site, and I think that’s perfect and quiet and intimate and you’re not fighting for a chair at the pool and it’s relatively quiet and honestly well maintained. My room (102) was adorable and large and quite easy to navigate and elegantly appointed. Now, was it like staying at a luxury Marriott? Absolutely not. But I found the service welcoming, and I felt clean and safe the entire time I stayed here. I will say, I was slightly put off by the nearly $300 charge on my card for incidentals and while I didn’t damage anything and I expect to fully get it back, it is slightly higher than most other places in the area and I have to wonder where they justify this unless there were some previous bad guests that warranted as such. The parking situation that people will keep complaining about is hardly a dealbreaker, if anything at all. Yes, it’s limited parking but I went at the beginning of October so it’s not like it was busy and nobody was fighting over spots. And it’s literally like a 200 foot walk between the parking lot, and the front door to the establishment where you check in. If this is an issue for you, outside of any legitimate physical disability that would impede you from walking such a short distance, then this is really a U problem and not the hotels. I like that the main lobby was clean and smelled nice, and that I received a fresh towel for the pool the second I checked in. I enjoyed the fact that it’s right off Palm Springs Rd. so it’s not like I had to really hunt to find it coming right off of the freeway. All in all nothing to complain about, honestly disregard the Karen’s about this place. I’m sure they would be just as unhappy at a five star resort.

Stay away!! The manager Jeffrey who greeted me was very rude. I arrived a bit early for check-in, and he said I couldn’t use the pool because it was for the previous night’s guests, and it’s a small hotel with few guests, blah, blah. First I heard of this in my life. Then later I looked out, and it’s a big pool with lots of seating. Then I just asked out of curiosity if there was a bar and good service at the pool (since it’s supposed to be 4-star). Again, he just replied “NO! it’s a property of X number of people. You can buy beer, etc from our snack area.” I was blown away by such rude and condescending treatment upon arrival. And to be in some queue for the pool?! Basically put immediate parameters on my stay like I was serving him. The room was decent, bed super comfy. No blackout curtains, noisy. The shower head was awful, with water coming out like trickles because it must not have been cleared about with the hole openings. The woman who assigned my room said it was the only room left, was her 2nd day, and with the previous service, it wasn’t worth asking for any help. Nice hotel **on the surface** but flawed and toxic experience.

Parking was on street parking. This place had a rating of 8.4 and it should have been 5.0

The property is very quiet and private.