Decameron Cartagena - All Inclusive

Awful food, service is zero, there is no will to support customer queries, there is no handicap accesses to pool or restaurant. Rooms are old fashioned, bathroom does not have air extractor. Pool is small. Too expensive and is not worth it. Think twice to come to this place.

The service in the restaurants is good and so was the food. This property was clean but needs to be remodeled. The bar by the pool area has several fans that do not work and the ones that do work aren’t turned on all the time. WiFi dropped several times during our stay and then it was changed without notifying the guests.

The staff was very friendly and attentive, the food was great but the property itself needs alot of remodeling and renovations. The staff at breakfast were very polite and sweet. I visited the property about 11 years ago and everything looked the same. The air conditioner in the rooms need to be replaced the staff had to bring a fan to our room, theres alot of mold around the property and rooms, it can definitely use paint. Some of the rooms get leaks in the bathrooms from the ceiling. You used to be able to make dinner reservations with staff but they changed it where you have to use an app which is not user friendly and contains alot of errors, some visitors were not able to make dinner reservations. Tiles in the bathroom are chipping and the faucet to our bathroom would come apart. What saves this hotel is that it is all inclusive and how super sweet and friendly the staff is. Maria and Rosiris from the restaurant and Carlos that helped us with our bags always tended to our needs and made sure to make our stay super comfortable such sweethearted people.

Great!!

This place was a disappointment. We arrived at 4 pm and still had to wait about 40 minutes for our room to be ready. Also, on the day of arrival, you won't have the option to eat in the hotel unless they have left over space in the Italian restaurant. We tried the Meats restaurant and the Seafood restaurants as well, you will have to wake up at 7am to make reservations at this restaurants which were not good and with little meal options. The meat was very hard and chewy. The seafood was also not very good. Lots of their dishes have soy sauce. They only had the most cheap national liquor, and they served the drinks in little old plastic cups. I also did not enjoy not having hot water in the rooms. If you want to do the Baru day pass, you'll have to get in line before 7am, same thing if you want to use the beach chairs and umbrellas. I do not recommend this hotel. The personal is very nice.

Everything was excellent

Very overpriced for what it is offered. Food and drinks were awful. Rooms and common areas need to be restored, ceiling had leaks The only good thing was the shows at night. I definitely DO NOT recommend for anyone to stay at this hotel.

The worst experience. If I had a zero I would give it a zero. The facilities are old, and they never give it maintenance. It's horrible. The keys are old, old, and they only give you one key. The air conditioning was damaged. If you come from abroad there are many better options. The food is very average, nothing special. There is a lot of noise, and the lobby is always full. I will never go back.

Worst hotel, long lines, they do not respect check in times so you wont get a room any time close to the check in, pools are overcrowded and there are not enough seats. If you are an international travel please stay away from this place, else you’ll spend precious time trying to get basic amenities and waste precious vacation time not to mention your patience.