Red Roof Inn & Suites Galloway

Leslie, nick and naron was so helpful and polite that in the future when I visit Atlantic City nj i will be staying at the red roof Very clean rooms and the property was clean and beautiful pet friendly I truly enjoyed my stay and my wife who is a cancer patient also felt comfortable because of how clean the property and Room was

At 7pm room wasn't ready.coffee machine had no filte,r offee or cups. The bathroom had 1 towel. King superior room had 2 tiny pillows. And no phone in the room .thus had to go to 3 flights down and was told .maintenance will be back at 8 am. I can come down to get coffee. I dont blame the staff they seem overwhelmed and understaffed. Very disappointed in the overall experience. The bar was not set high. Basically, I just expected a clean room with basic items such as PHONE, TOWELS COFFEE, and FILTERS

I wasn't expecting anything extravagant for a Red Roof Inn. There were issues we reported to management about our door. We stayed on the 1st floor, and we had to yank extremely hard to close the door, and then body-slam the door to open it. Breakfast was served after the timeframe, and before Check-out so I unfortunatetly didn't get a chance to enjoy much of the amenities of it.

Overnight stay me, and my husband had stepped out to get a bite to eat. And when returning our key did not work we went downstairs multiple times to have them fix the issue and every time we would return back to our room the key was not working. The man working in the front desk did not seem to know how to work the key machine and he had a call someone else to help him when that person came. He said that the key worked and I would be able to get to my room, of course after the fifth attempt to try to get in it did not work. I had to go back down and the manager had to come up with a machine to open up our door in order for us to get in our room, No one apologized for this inconvenience nor offered me any kind of refunds for this inconvenience. I was locked out of my room for over 45 minutes. this hotel is completely rundown needs major work and renovations. The room itself was clean and the beds are comfortable, but it seems like a hotel where people live in not just stay in would not recommend and I feel like I overpaid for the stay would love a refund .

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This property is being posted as another. That is false advertising. I came to the hotel was greeted by the smell of mildew , cockroaches in the flowers , and clearly no balcony’s. There are other reports of FAR worse line shady people hanging in the hallways. I came here with my child and was not expecting what I saw. If it were anything else I wouldn’t be asking for a refund. But this posting is completely misleading. I understand it maybe for sales , for those who are coming from other states it’s bad business.

Booked room online, 7/19-21/2024. Waited in lobby for 1/2 hour until someone appeared to help us. They asked for $100.00 cash for incidentals and just had me sign my name on a blank paper. We did get the cash back when we checked out on the 21st. Our room was on 3rd floor, NO WiFi up there. Our room keys also did not work, so each time we left, we’d have to get someone to unlock the door when we got back, EVERY time. This hotel is filled with people of all ages living there full time, and they all worked some way there. Pool was closed! No ice machines, no vending machines. This place was pretty sketchy. When checking out I asked for a receipt and they told me there was NO receipt for me. I will never stay at one of these again, nor will I recommend this place. Animals were allowed, have no issues there, but the room next door had a dog that literally barked from @ 8:30pm til a little after midnight!!!!!!

Save yourself from making the same mistake we made and just avoid this hotel all together. Our check in was supposed to be at 3pm, we got there after 6pm expecting to be able to check in, get cleaned up and proceed to our next destination to enjoy the beach. Well literally none of that happened. We waited over an hour and a half there without assistance while a group in front of us was threatening to call the police on the hotel (I do not know what the situation was) then another guest was wheeled out by an ambulance for falling. Once we were finally able to speak with someone (there were 3 people behind the counter only 1 was working the other 2 ignored us and other guests) he informed us that the room was still not ready and to just check back in 20 minutes or so. At this point my 2 kids, fiancé and I decided we were going to call hotels.com who we booked through and get refunded and book another hotel. The agent we spoke to called the hotel to confirm what was happening and was hung up on twice and finally after spending over an hour on the call was able to request the refund. A week goes by and I still do not have the refund so I called in and after another hour on the phone and not getting any answers I finally get a manager who proceeds to say they are not refunding us because the hotel denied the request since they would eventually have the room ready, he would not refund the full amount and only compensated less then half. We lost time and money due to this experience

the whole stay was just not stratifying. we did not even return for out second night. dirty and unpleasant.

I decided not stay at this hotel after my experiences during check in. I have reported my experiences to guest relations at Red Roof headquarters and am waiting for a refund.