Comfort Inn & Suites Chattanooga West - Lookout Mountain

The location of the hotel in relationship to Ruby Falls was ideal, only about 2 miles down the road. The breakfast was decent. See note below

It is definitely not in a glamorous or well kept location.The parking lot is full of pot holes, there are rat boxes near the back entrances to the hotel, (Maybe this is normal for Chatanooga?) The heating/ cooling unit in the room is dated and noisy. Sometimes it worked, sometimes it did not.We found ourselves having to change the functions several times in the middle of the night because it would stop blowing heat and then all of a sudden blow cold air. The little bench piece of furniture that holds luggage has a broken leg, and the bathroom sink does not drain well. Breakfast note: . I noticed the employee placing muffins into the muffin container without gloves on, just bare handling them. He did not hold them from the bottom of the muffin, but palmed them from the top. (No gloves.) This hotel might have been worth $50 but not $115 on a discounted site! The Howard Johnsons was advertising a rate of $45 for their hotel (right next door.) I thought that paying the $115 at the Comfort Inn would get us a much better quality room, stay, view, etc. Also...walls a very thin...you could hear everything from the rooms around you.

I can't understand how this property got that high of ratings. The property is located in a very shady, nowhere area. The lobby is not updated nor clean at all. The staff are ok, but not professional at all. My reservation was for a queen suite with two queen beds and a sofa bed, but they did not see that information and asked me to add money to upgrade to a suite, and I did. When we got into the unclean elevator, it opened to a strong scent of weed on our floor, and the hallway carpet was dirty. We were "welcomed" to a room full of lady bugs and other bugs everywhere in the room. on the front door, on the ceiling, on the beds, on the window covering, on the walls and floors. we didn't even try looking under the beddings or in the sofa bed, as we were not going to let our kids sleep in this situation. We immediately asked to cancel the entire reservation. The front desk lady, who was busy eating a hamburger while talking to us in the front desk, called the manager to explain the situation and asked if its ok to cancel, and he did. so we left immediately and were able to get an alternative accommodation at a decent place with a lower rate. I WOLD NOT RECOMMAND BOOKING ANY ROOM OR EATING AT THIS HOTEL. ITS SUPER DIRTY AND THE LOCATION LOOKS NOT SAFE.

I WOLD NOT RECOMMAND BOOKING ANY ROOM OR EATING AT THIS HOTEL. ITS SUPER DIRTY, FULL OF BUGS, AND THE LOCATION LOOKS NOT SAFE.

Got a suite/room with pull out couch to accommodate a teen. Pull out couch was dirty and mattress looked very old with stains. There is no way I would have ever let anyone sleep on that. We checked in really late or would have went to another hotel. Floor moulding falling down in room. Complementary breakfast was not good. Would not recommend staying.

Very nice at front desk, room was clean

Nothing

Helpful staff, clean room , nice facilities.

Cleanliness, Breakfast and Location

None

Location

The toilet seat was loose, the shower rod was bent, and the room had a strange smell.