Grand Summit Resort, A Vail Resorts Property

What a joke. A Murphy bed, really!? It wasn't even made when I arrived. No bedding visible. I thought this was a fluke until I heard other people in the conference laughing about the same thing. The restaurant was closed, the parking was terrible, people were circling endlessly looking for a spot, and no shuttle in sight for the lower lot. The food at the conference was awful. Cold potatoes, rubbery bacon, awful coffee, and to end the review the front desk staff was grossly undertrained for basic issues that I had at check in. I will not be back. I chose to stay at the hotel instead of an Airbnb even though it was an Airbnb conference. The basic things like a made bed, room service, and parking couldn't even be met. The rooms were dated the TV service was bad, overall a poor experience.

Second time staying here. Plan on returning.

Was woken up at 4:22 am from a child running around in in room above us. I believe the resorts has condos one and 2 floors in the grand summit. The basic rooms seem to be on the first floor, I believe the room above us had stairs as it sounded like the child or person was either jumping down the stairs or working out at 4:22 in the morning. The restaurant was only open from 5 to 9 with a very limited menu. There were no bars or other restaurants open at the mountain. The room was not ready at 2:30 even though I know that the check says they told me that they were very busy and they had bus loads of people coming in, but they were no buses of people and the resort was very quiet. The restaurant had maybe 10 people in it.

Amazing views, comfortable stay and friendly staff

Ski resort in the off season. Spectacular place. Views were great. Room was perfect. Some amenities were not available due to being off season. Restaurant and cafe were open and were nice and convenient.

I come to this hotel every year and I love it

Thank you for a lovely stay.

Beating views. Spa & pool facilities were wonderful. Staff were friendly & helpful

We were here with a tour group. This is a large ski resort and they were not busy even in leaf season. Our group was spear out over all of the floors which was mysterious. Complaint: TV was on hospitality mode and we could not hear it over the din of the air conditioner. There appeared to be no way to unlock it. Food was good. Bar was relatively expensive. The food was good. All in all we were pleased.

This hotel is nothing like its on line image. It is run down, dirty, way outdated. You make a reservation then get threatening emails from them on the rules of when to check in and out and charges of $50 if you do either of those outside the given time frames..thing is you arrive at the given time and there are no rooms ready. We were not the only ones; lots of people in the lobby waiting for a room. When we finally got into the room, my wife found a towel left behind the door with what appeared to be a fecal stain...how gross. I understand the lady behind the front desk has little to no control, but kindness could go a long way. I was going to give this place a 2 star only becasue these rooms are very large, but once I looked at the room it has the ambiance of what I would think a holding cell would look like. Resort my ...