Holiday Inn Express Toledo-Oregon by IHG

Convent to downtown Toledo

The parking lot to get there was rough. They were in process of renovations. When done will be nice

The location was good.

They the lights cut off most on the time I was in my rooms they were electrical problems so my kids and I were in the dark no TV

The hotel was very clean. Comfortable beds. The only negative was that the power went out during the night. The hallway and staircase was dark. No breakfast.

Building was under maintenance. So i get it. Whirlpool was down. Tv did not work. The ac unit was loud all throughout the night. Lost power sometime in the am. So we also couldn't get breakfast in the am. Had to lug lugage down 3 flights of stairs which were pitch black. Mostly minor things... but it was alot to deal with. Staff was friendly. Room was comfy. Updated rooms. Probably wont stay again here. Would rather stay in a hotel that doesent have a bunch of minor issues.

The drive into the parking lot is horrible,. Constrution all over the place with items laying all over. Power went out in the night and took hours to come on and when asked to the front desk no one could be found. Woke up for breakfast and no coffee and the workers ignored you when asking about it

It ranked as one of the worst hotels we have stayed in. Lazy staff; don't even know hotel layout.. HVAC system loud and unable to regulate. Room was ok. Breakfast non-existent--power out but cane on during breakfast hours but failed to serve, not even coffee. Dirty common area. Difficult to get to because of roads/area in disrepair. Terrible experience.

Everything was ok until the power went off, I know it was not the fault of the employees but they did nothing to help ( flash lights for bathroom would have helped) bring on coffee would have helped. We were there to attend an event so shaving in a dark bathroom was an adventure. Nothing was done except giving me a card with the phone number of the hotel on it.

The driveways in and out could use a serious redo.

Your ad did not indicate the hotel was under construction

Location.

I did not get the room that I requested nor did the staff try to help me. Nothing was said at check in about the downgrade to a single bed. They said they were booked and could move us to a sister location down the street which was not a HIE. There was too much renovations being done to the hotel that it seemed dusty and dirty. Making the breakfast area seem dirty as well. I’m very disappointed in the fact that the staff was literally like”sorry bout cha. We can’t do anything for you.” The lady who checked us is was not accommodating at all when I went to complain. My husband checked us in.