Regal Palms Resort and Spa

Everything was wonderful, Would stay again, Granddaughter's love it

The shower in both bathroom don't work,But everything else was wonderful

It was clean and very comfortable, lots of space and everything you need

The internet had some issues but I used my service and no issues. The fridge water and ice dispenser needed some care.Other than that I didn’t see no issues it was amazing.

Dear Villas at Regal Palms Management, I am writing regarding my recent stay at Villas at Regal Palms Resort & Spa from May 31, 2026, through June 7, 2026, under Reservation #5405296188. Unfortunately, my family experienced multiple significant issues during our stay that were never adequately resolved despite repeated reports to staff. These issues substantially impacted our vacation and deprived us of amenities that were included in the accommodations we paid for. The first issue involved the wristband access system. Upon arrival, the wristbands issued to our party repeatedly failed to function properly. We returned to have them recalibrated, but they still did not work. After a second recalibration attempt failed, we requested replacement wristbands for our group, yet the replacements also failed to function. The access issue created ongoing frustration throughout our stay. Because the wristbands repeatedly failed, we were often unable to enter through the gate without assistance. On multiple occasions, we had to stop and ask the gate attendant to allow us entry using our parking permit. Rather than acknowledging the ongoing problem that had already been reported multiple times, we were repeatedly told to "get our bracelets fixed," despite the fact that we had already had them recalibrated multiple times and had been issued replacement wristbands. This resulted in repeated delays and unnecessary frustration throughout our vacation. Eventually, key cards had to be issued because the wristband system never functioned properly. The second and most disruptive issue involved the washing machine in our townhouse. On the second day of our stay, the machine failed during normal use while filling with water. Our clothes were trapped inside, and we immediately reported the problem. We were temporarily given access to another townhouse across the street so that we could complete our laundry while repairs were being made.

Location

Some of the amenities are in need of an upgrade