OUTRIGGER Kona Resort and Spa

I really enjoyed the time we had at Outrigger Kona, I’d recommend the V47 ‘club’ as an add on (especially considering the main restaurant is under construction). The morning and evening offerings were varied and well done for a continental style meal. Shout out to Tessa, Sharlaine, Pua and Braulio on the club team. They were all so friendly and engaging in being great hosts of the island. Mahalo!

All the personnel are really friendly and nice, especially a big shoutout to V47 Tessa.

Lokacija, otroški bazen, razgled, vzdušje, tobogan, enostavno in brezplačno parkiranje

Izbira samo med 2 restavracijami, hrana je bila ok ampak zelo majhna izbira, strežba je zelooooooo počasna - če sploh je, najti dvigalo je podvig - slabo označena

I loved the room, the location, the property.

My A/C vent started leaking. It was fixed quickly., but it was annoying. It was a little expensive.

Beliggenheden, poolen, alt åbnede tidligt, der var rent

For få muligheder mad muligheder og små senge - vi havde et dobbeltværelse med to dobbeltsenge og det var for småt til to voksne og to børn, selvom vi sov en voksen og et barn i hver seng. Vi kunne ikke få flere opredninger fordi der allerede var to senge på vores værelse.

Nice pool, spacious connecting rooms, easy parking

Views were great Beds comfortable

Older property . Stinky room

Great location, with beautiful sea and Mountain Views. Great pools

I want to make a couple of points first. 1. The staff is excellent. Everyone is very friendly and very helpful. We had no issues with any of the staff and are grateful for their help in several key moments. 2. We love the property. Have stayed here multiple times. The pool is in fact one of the best on the island. We’ve even tried the big one up at Waikoloa and like this one more. All that being said… This property needs help. It’s clear now after staying multiple times since the switch-over to becoming an Outrigger property that the hotel wasn’t so much renovated as refreshed. It still has glaring issues and you don’t have to go far to see them. 1. The rooms themselves. We had to switch rooms after the first night because the front door was literally coming off its hinges. I had to body-slam it just to close it. This isn’t a fault that just shows up one day, it degrades over time, and I don’t understand how housekeeping nor the prior guests could not have mentioned something. I will fault to assume that the hotel knew about the problem and chose to keep the room on reserve for some poor schmuck (me in this case) when it was needed. The toilet is another mystery. For some reason, the toilets in the bathrooms sit several inches higher off the floor than every other toilet in the world. Even a taller person has to be on their tiptoes when using it, and heaven help the shorter people whose feet don’t even reach the floor. Who the hell would do this on purpose?!? It’s neither necessary nor even beneficial. Then there’s the weird under-cabinet lighting in the bathroom. Anytime anyone walks into the bathroom after dark, it lights up the whole room. This is fine if you WANT this feature, but you’ve got to give the guest the option to turn it off. Also, the sliding patio door was almost impossible to move, like it hadn’t even been opened since the 80s. The locking bolt was bent downwards, forcing you to awkwardly maneuver and slam that door too just to close it, to say nothing for locking it. 2. "Piko", the on-site “restaurant”: This is probably the most frustrating part of the experience that keeps this hotel from being an actual resort. We’re now several years post Outrigger taking over from Sheraton. The existing restaurant at the time, Rays, was shut down to renovate and reopen as “Duke’s”, but from the look of it, they’re no closer to being done with that renovation than they were a year and a half ago when we were last here. Looking out the side of the hotel at where the restaurant area sits, all you can see is open metal walls and a ton of mess. What the hell was so wrong with Rays that you couldn’t just renovate it and have an actual working restaurant up and running? All that being said, Piko is a sad attempt at running a proper restaurant in a temporary space that clearly wasn’t intended for it. It’s not the operation that’s the problem, though. The menu is some kind of horrid hipster nonsense that effectively gouges you by adding countless awkward and random ingredients to items that don’t need those enhancements. Best example is the burger. It’s $32. A THIRTY TWO DOLLAR BURGER. THAT TAKES THREE MENU LINES TO DESCRIBE THE INGREDIENTS. Don’t talk to me about inflation or Hawaii being more expensive, nowhere else on the island charges nearly that much for a damn burger. The closest I found at any other restaurant on the island was $22, and Piko’s is still $10 north of that. This place takes advantage of the fact that it’s the only restaurant on property that’s not fried pub food in an area (Keauhou) that’s already lacking in quality dining establishments. To make matters even worse, the poor employees running the coffee stand in the morning are clearly overworked and many food items in the counter aren’t even stocked until the place has been open for two hours. The excuse I got was “short staffing”. Bullsh*t. It’s 2026, COVID is long over. There’s no excuse for short staffing at this stage, especially at a resort that charges you $32 for a burger. Piko is a band-aid dining solution that should have been replaced by its successor long, long ago, yet here we are. Oh, and one last thing…at a dinner that cost us well over $100, I asked for a salt shaker. I was brought a cheap plastic holder with paper packets of salt and pepper like I was at a gas station. WTF? 3. Many amenities are non-functional. The ATM was out of order the entire week we were there. The credit card machines at the front desk went down multiple times (including at check-in) and we were emailed some weird form to fill out instead for charges. The towel dispensers were never even available for use. I spent an hour trying to get on the WiFi to no avail and had to call the front desk, to which they gave me a code they said I should have received at check-in (I didn’t). I also need to add that this stay started a week before the Kona Storm hit, and we checked out the day it began, so weather was not a factor. We really love this property, but the current way it’s being run makes it very hard to want to return. It’s still, unfortunately, the same clapped-out Sheraton it was 6-7 years ago with a fresh coat of paint here and there. It looks good in most spot but needs a lot of work to bring it up to the standards of the other resorts you find on the island. I truly hope it reaches that level, but I’m not encouraged by this latest experience.

Thank you so much to Tielynn at the front desk for helping us out. We really appreciate the effort she put in giving us a great experience here.