Courtyard by Marriott Pittsburgh Downtown

I liked the location and convenience to the activities I had planned for that weekend. I was able to walk everywhere. The rooms were clean and spacious. I was able to work on my laptop with very good WIFI and that was wonderful. In addition, the front desk staff was very professional and friendly.

There was a glitch with the key card system during my stay. It caused a problem on the last day with using your card that morning. I was happy the front desk accommodated us by allowing a 2 hour extension on our check out time.

Location is perfect, close to bars and restaurants. Staff was friendly and super helpful. Will stay there again

Holel was perfect......what wasn't perfect was dealing with booking.com I will never book through them ever again and same with everyone in our group. Extremely dissatisfied with customer service.

Le perdonnel est incroybale

Le prix était abusif

Location was walkable to several key locations.

Complete Failure of Housekeeping: Across our entire stay, housekeeping never cleaned our room, made the beds, or replenished basic amenities like fresh towels, toiletries, and coffee, despite us being out of the room all day. Severe Room Filth & Mold: The bathroom tub caulking was covered in mold, and there was a heavy accumulation of dirt, dust, and hair left in the corners of the main room. Physical Disrepair: The bathroom had broken and entirely missing molding, and the wallpaper was dirty and peeling away from the walls. Obstructed View: The windows for the "city view" we paid extra for were incredibly dirty, completely obscuring the view. Unbearable Noise: Disruptive noise from adjacent establishments went on well past 4:00 AM every single night, making it impossible to sleep.

La habitacion

El desayuno y la atención del front desk

Staff had the best customer service I have probably ever had at a hotel stay. The location was perfect for our volleyball tournament, it made it easy to get to the venue. We just walked right over and restaurants were in walking distance since which made everything really convenient.

Location, clean, comfortable bed

Staff at the front desk as checking in. Frustrating to be told to figure it out for myself. I paid booking.com in full. Front desk didn’t show and was trying to charge again. Good thing I asked why they needed my card. She just asked for my card didn’t say why. I was told it was on me to figure out the discrepancy. I had confirmation that amount paid in full the card I used and the date I paid. Was told to call booking.com by the manager I believe and have them call the front desk. Never introduced herself so not sure. Terrible customer service. Caused anxiety and embarrassment at the start of my trip. This could have been avoided by training staff how to handle this situation. I know mistakes happen but how it’s handled to fix makes all the difference in the world.