Hampton Inn & Suites Baltimore Inner Harbor

The staff were great, friendly, and helpful. The location was great near the Inner Harbor and all that the area has to offer. The opportunity for the daily breakfast was a plus as well as coffee in the lobby at all times. Thanks.

I can not mention anything I did not like.

The Valet parking was convenient

Long line for waffles lol

During breakfast, the staff was very nice! She came to our table to ask if we were doing good, and she threw out our garbage. The hotels are very organized, and neat. I can‘t hear anything from the floors below! In the bathroom, there were many amenities: makeup wipe, face soap, and a lot more. In ther shower, there was shampoo, conditioner, and even shower gel! If you are coming here for a convention, the convention center is 2-3 minutes away walking distance! Good for the value!

Rooms were pristine. Continental breakfast was wonderful.. staff very kind and compassionate towards the guests.

The neighborhood felt unsafe. The hotel needed upgrades.

Valet service was terrible and gave me a poor impression on Hilton

When you book a hotel you expect to be able to sleep. We arrived back at our hotel at 9 pm. There were kids running and yelling in the hallway to the room next to ours. By 9:30 we were over it. I called the front desk with my concerns. They sent security up and it stopped for around 15 minutes. (They slammed the door every 10 minutes.)Then it started up again with the kids running and yelling. The parents stood outside our door talking and yelling. This went on until 11:30. At 11:30 they all began to sing, both kids and adults. It stopped around midnight. The front desk never sent anyone back up to check the hallways. I felt very unsafe. It was like a loud party was going on and the front desk told them we were the complainers. In the morning there were people sleeping on the sofa in the hallway. I guess this is the new normal at the Hampton Inn. My husband is a Hilton Diamond member. They offered us 30000 points. This stay is equal to 60000 points. I requested they match what we lost and they said no. We all have a choice where to stay and the Marriott is looking good.