The Waterfront Suites - Heritage Collection

We had a lovely comfortable, spacious suite close to shops and restaurants, on the waterfront and easy parking.

Great place to stay nice and handy to restaurants and shops. Nicely presented and very clean, highly recommend to stay

Its amazing love the look of the whole room and suites. Everything complinets the rooms well.

The receptionist was lovely. Very helpful

Pros-Close to all the action, modern clean facility with a lane pool to share. Basement parking with lifts to your floor. Full kitchen and laundry facilities. Bed is very comfy, as are pillows. Nice thick robes to wear.Has aircon.Yay! Cons-Layout a bit strange. Open only door for a breeze, no window. Stairwell intrudes into ensuite/ laundry. Need to be a contortionist to access wash machine. Couch is very low and uncomfy. Had to use bed to layout suitcases. Without a major layout reno, I think the couch could be replaced and a luggage rack or two placed near the door, and the bedroom tv be in working order. Management and workers very helpful and friendly. Would I go again? Indeed I would!

Rude aggressive receptionist. No view.

Air con wasn’t working but otherwise a fabulous property and location

This is our second time staying here & it doesn't disappoint ,fabulous, spacious suites, Great location on the bay, close to all restaurants , the grounds are beautifully landscaped, secure underground parking, extremely friendly staff, would highly recommend

Great location, good coffee next-door and Terra restaurant very close. Loved being so close to everything and the beach. Comfortable clean room. The pool was great for some morning exercise. We were very happy with our short stay here.

My wife and I stayed at the Waterfront Suites for three nights in October 2023. Our room was very nice and well-appointed, and the location was perfect. I would have rated it as five stars except for the very poor internet connection through the Wi-Fi. When I brought it up at reception, I was told to call an outside number (I have to say that the personnel were lovely – this is a management decision). As I didn't have a NZ phone, I had to call from reception. Of course, no one answered, and we had to put up with very slow, or non-existent internet access for our entire stay (I couldn’t even upload a single image). A good internet connection is essential these days, almost as important as electricity. Making the guest call a third-party service provider is akin to having to call the local electric company when the power is out. Waterfront management should improve the connection and take control of support.