Oaks Glenelg Plaza Pier Suites

I'm sure I booked a park view, but ended up with an ocean view which would have been great had the weather been better so I could sit out on the balcony.

I woke up from my first night's stay and there was no hot water. There was no communication from staff regarding this, it wasn't until I went to reception that I was informed there was an issue with the boiler. I asked if there would be compensation, as I expected to be able to have a shower every day. A manager left a very brief voice message on my phone throughout the day, not mentioning anything about compensation. I asked again when I went to check out , to be informed that they would have given me a breakfast voucher. This should have been mentioned in the original message. Room service - from the restaurant downstairs - the food was great! but the person who answered the phone when I wanted to order, didn't know what they were doing. Didn't take my room number. I had to call back. I asked if I could order room service ready for breakfast the next morning, and they said , that I had to call the morning of, to be able to order. All other places I have stayed you order the night before so you know what time it would be coming. Also when ordering at the table you're unable to order any of the "Specials" why have the QR code to order from, if you're unable to order everything. Also no deserts? Was disappointing not to be able to finish the meal with deserts. Room attendants also took my cutlery from the room, 2 times, I had to ask that they replace them. Also no "what to do in Adelaide/Glenelg" book in the room. If I was an out of towner, I wouldn't have known where to go for anything. Previously when I have stayed here, there was a book of establishments that would deliver to the hotel, or close by. The early wake up calls from the excavators on the beach wasn't welcomed, but I understand that is out of your control. With the parking, it would be great if it was clearer which parks were for hotel guests, and not owned apartments.

I loved the whole experience it is so central and amazing views. Was amazing exactly what I needed

The bed was just a little bit hard and not as comfy as I expected but everything else was so positive that I forgot about that

It was right on the beach and near facilities

Once inside was not impressed

The view and convenience of area

Broken cupboards in kitchen