Tivoli Carvoeiro

Great view and location! Truly magnificent.

Construction work happening on the hotel gardens (heavy machinery), reparations happening on the hallways that left toxic glue and chemical smells in the air and made staying in the room practically impossible. Broken exhaust fan in the bathroom made the room always damp.

I would like to begin by acknowledging that the hotel staff were consistently warm, welcoming, and helpful throughout our stay. Unfortunately, this was the only positive aspect of what was otherwise a very disappointing experience. Misleading “beachfront” advertising – The hotel is marketed as beachfront; however, there is currently no beach access due to a significant rockfall that has completely washed it away. This is not disclosed anywhere, despite promotional materials continuing to show beach imagery. Ongoing construction works – There is a construction site directly beside the pool area, with constant noise from diggers, hammering, and angle grinders from approximately 7am to 9pm daily. This is clearly a long-term project, yet we were not informed at any stage prior to arrival, despite booking six months in advance. Incorrect room allocation – We paid a premium for a junior suite but were initially placed in a much smaller room overlooking the construction site. While this was eventually rectified, it should not have happened. Accessibility concerns – The town centre is located down a very steep hill, making it unsuitable for anyone with mobility or walking difficulties. Pool area quality – The pool facilities are not reflective of a 5-star standard. The sunbeds are particularly uncomfortable. Breakfast offering – Breakfast is acceptable but very basic compared to other 5-star hotels. Cleanliness issues – There were persistent problems with ants and flies entering the room, regardless of cleanliness. Unpleasant odours – Strong drain smells regularly drifted up from the construction site to the balconies. Location and access – The hotel fronts onto a dirt road, and a car is essential to get anywhere. Additionally, local car hire companies require deposits of up to €2,500 for small vehicles. Lack of amenities – There is little or no entertainment provided within the hotel day and night. Outdated interiors – Hallways, lifts, and carpets are noticeably worn and in need of refurbishment. Poor room design – The glass partition between the bedroom, living area, and bathroom is impractical and lacks privacy, even with a blind. Refund refusal – We paid €5,600 for a 9-night stay, which is significantly higher than comparable Tivoli properties. Due to a family illness, we had to leave three days early and requested a refund of €1,900. This was refused, and instead we were offered a credit note for the same hotel, valid for one year. Given the experience outlined above, returning is not a realistic option. It is also worth noting that this hotel operates as a franchise and is not owned by the Tivoli Group. As a result, any complaints cannot be escalated to the wider group and must be handled locally. Unfortunately, the local management was neither helpful nor understanding. Overall, based on the price, location, standard, and level of customer service, I would not recommend this hotel.

One front desk person was very abrupt in the way she responded to my question. Her manner was cold. During our 4 day stay, she clearly avoided me when I approached the front desk.

Great location with a fantastic public beach nearby called Centeanes. Amazing cliff views and nice deep pool.

The facade and some finishings look a bit odd or not exactly 5 star quality…

We really enjoyed our week long stay at Tivoli Carvoeiro in June for our anniversary. Upon entering our room, we were treated to wine and sweet treats along with a kind note. Thank you! The front desk personnel are very nice. We got great recommendations for food and itinerary suggestions. The tuk tuk is super convenient, all the drivers are courteous and always smiling. The hotel breakfast is plentiful and every staff member is courteous. We did a lot of hiking and walking, it's a beautiful area. We visited many other areas and were happy we chose this very pretty hotel and location. There's some improvements repairing a walkway adjacent to the hotel area but that small bit of construction did not bother us at all. Pool area was kept clean. We liked the food and the Bar Azul was a nice place to end each night. SkyBar was great too. The room - you must get a front sea view room. Waking up each morning to that beauty is a lovely treat. Just wow. Shower pressure was perfect. Bed comfy. Housekeeping always on point and very clean. We did wish the bathroom sink area was designed differently, put the handsoap closer to the sink and move that hair dryer so the cord doesn't land in the sink. Housekeeping left us a soap dish for our soap we brought, without us asking. Again, showing how everyone at this hotel is caring and has a great work ethic. We want to stress how immaculate and taken care of the hotel was. We saw workers constantly cleaning- the pool, the bar area, the floors, the restaurants. As a cancer survivor, it was very assuring and a gave us a great feeling to see how much care was taken to keep the hotel very clean. I'd recommend this hotel and cannot wait to return one day.

El sector de piletas y las vistas un 10!

Las habitaciones sin señal de wifi, y no tiene acceso a playa.

The beauty, the location and accommodating staff and help with our excursions. Carina was extremely helpful in setting us up with restaurants and day trips.

mooie locatie om te verblijven in Corcovado. Het ligt iets verder van het dorpje, maar ze rijden je heen en weer dus perfect opgelost. Ze verzorgen tevens alle activiteiten via Top Trail, dus volgens verwachtingen.