Town Plaza, Unit 256

The location was great

We had a problem with the water in the bathroom shutting off, went to the front desk, which is in another building and were told to call bookings.com since we booked through them. She said they don’t have anything to do with the rooms. Fortunately the water came back on after a short time. Also, the garbage/recycle situation is ridiculous. You are required to take all of your garbage and recycling out both during your stay and on departure and it’s in the basement no where near where you exit the elevators or stairs.

Great location and space.

I think by mistake there were still wet towels from the laundry in the wash. We noticed it when we went to do some cleaning ourselves. But we did the laundry for them. Lol

The property was old and run down. We had to call maintenance twice. Once as the floor in the bathroom was flooded upon check in and a second time when we realised the toilet did not flush and almost over flowed. The bathroom also had clumps of dark long hair all over it. The carpet is old and all the walls had chips throughout the entire place.

The location, its right in the middle of town and everything was with 2-5 minutes walk

To begin with, the whole after hours booking process is cumbersome. We had to call multiple times to the property just to confirm booking. Had to pay using the link provided by property customer care team as the payment details from booking.com did not go through. The after hour checkin process was horrible. It took close to 1.5 hours to complete it. Part of it has to to do with our on the fly booking. So, if you are planning, I cannot stress enough to book in advance, please dont book on the fly as we did. Once we checked in, the nightmare begin.. We were surprised to see plunger in the washroom, but did not think much as it was 3 in the morning. It would be there for just in case situations, right…? Wrong, it was there for every single use! We had to use plunger after every single use, and multiple times because flushing won’t take your stuff, you will have to push it using plunger. Just imagine being in this situation with your friends, its horrible. We are not sure if it was only for our apartment or for the others too, we had so much back to back planned that we never followed up on this with the management.