Neptune Resort

Bed horrible and old could do with upgrade

Great position, well kept hotel, beds comfy, our room 906 was tired and in need of a refurb 2 towels not enough .

Love staying here. Best location, clean, comfortable.

Excellent location close to shops and casino, enjoyed our stay here

Good location close to beach, restaurants, mall and public transport.

Very spacious and close to everything in broadbeach excellent for families

Apartment was clean and close to restaurants and shops. I was disappointed that there was no aircon in the bedroom. Also we were given only 2 towels per couple. When asking for more towels at reception we were told it was a self contained unit and that we need to wash our towels. I didn’t come on holidays and pay the money for the apartment to do washing. Plus what were we going to use whilst we washed them. We had to pay extra for more towels. This is ridiculous for the money we paid. Also we didn’t have access to pool towels as reception closed at Midday Sunday. However the sign said 5pm.

Very happy

The apartment was a great size, with a balcony. Pool, spa and sauna, tennis courts on the grounds, plus a cafe. Staff were very friendly and helpful, and Pacific Fair, the beach and the casino were very close, as well as the light rail.

Very disheartening and disappointing stay, could not sleep 1 night because of the disgusting smell from prawn heads hidden behind the washing machine of the property which was not cleaned before we checked in the property.