Club Wyndham Newport Onshore

The staff upgraded our suite to one with extremely beautiful harbor views and allowed us to check in several hours early,

Location, amenities, room structure with kitchenette, two twins a king size bed, and ability to pull out couch allowed us Apple space two stretch out

We were there over graduation weekend, so it was pricey

Don’t book here unless you’re a timeshare owner. The reviews are accurate for the rest of us. Extra Holidays (can’t book direct through Wyndham) called an hour before my families check in, moved us to another resort a mile away, put us in 2 one bedrooms instead of our reserved 2 bedroom, splitting up my family with small children, and even said it’s normal during check in. With a late evening check in, the desk clerk was far from helpful or knowledgeable. He even proceeded to give another guest keys mistakenly to our room not an hour later. The manager the next morning however was wonderful. Offering compassion and compensation to make things right as best she could. Unfortunately it seems that this type of overbooking by Wyndham is somewhat common. Omira is an asset to the company and made the remainder of our vacation quite enjoyable in a suite properly sized to our original booking. The resort was great thanks to her efforts the next morning. We only had a to spend one night apart. I’ve been through about 2 hours of phone calls with Extra Holidays still awaiting a refund, since I was charged by both them and Wyndham due to the shift. Hoping they make right on their refund soon but it’s been quite time consuming thus far. Book direct or beware has always been my thought, and I took a chance. Never again. Should have believed the bad reviews. We made the best of it but the initial process and check in was far from ideal.

The room was well designed and equipped for the stay!

The property was under construction and we didn’t know that before arriving or we would have canceled the trip and stayed at the sister property, was to noise!

Have stayed in the past and was great. The construction made it less pleasant and the room was less clean this time. It

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Hot water for the jacuzzi would have been nice. 3rd time we stayed here. Hotel staff really had no clue.