TownePlace Suites Dallas Plano/Richardson

Easy check in. A short trip for a family gathering. We had a great time and enjoyed the amenities.

Very clean, very nice staff. Small store in the hotel lobby with a few nice choices.

The front desk lady was super friendly at check even allowed for an early check in. We were there for a softball tournament it was a good hotel they offer clean up after 2 days of your stay

The place was quiet, I felt safe and staff were very friendly.

The room had a full kitchen, dishwasher, toaster, stove , microwave, garbage disposable, silverware, dishes, desk, walk in shower . There is a pool , fire pit, bar, store

When I first got in the room it was extremely hot and took a while to cool down. They didn’t tell me you have to stick your room card in a slot by the door to make the electricity work.

They did not have a house keeping everyday. They had it every other day but they did not come to ours in first 4 day.

Enjoyed my stay

Everything was good except some small dead cockroach in the room floor and saw one walking on the hawllay carpet.

The breakfast was good, the place was clean.

We got locked out of our room the first night!!!! Had to stay in another room with none of our belongings. Next morning we had to come down and ask to be let back in by someone else even though we were told we'd be back in by 8am we didn't get in until after 9am. Then the manager didn't want to give any compensation except bonus points on the app but not even enough for a free night. She acted like it was no big deal!