TownePlace Suites Dallas Plano/Richardson

One of my favorite hotels to stay at if we are in the area for club volleyball. My 3rd time to come back and stay. Always super clean, staff is so kind, and the breakfast is always great.

Very clean, comfortable room, great shower! Good breakfast, always a big plus!

Very clean and new

What I like the staff was very courteous Didn't like Was that there wasn't more shopping areas and and things I could walk around and buy

Our stay started off on a very disappointing note. We arrived late to our reservation and were met by a front desk staff member african-american man who was extremely rude and clearly bothered by our arrival. Unfortunately, he refused to check us into our room, which left us scrambling to find another hotel late at night — not the experience anyone wants after a long day of travel. However, I want to commend the management at this location for their exceptional response once I brought the issue to their attention. The managers I spoke with were kind, professional, and genuinely concerned about what had happened. They immediately issued a refund without hesitation and expressed sincere regret over the behavior we encountered. While the initial experience was upsetting, the way the management handled the situation was top-notch and very much appreciated. Their professionalism went a long way in making things right, and for that, I’m grateful.

The only complaint I have is that when you used the sink in the bathroom it smelled like mildew. Every thing was great!

Comfortable and modern room. Good breakfast and helpful personal. Close to Whole Foods.

Smell of mold. HVAC is constantly working without switching it off.