TownePlace Suites Dallas Plano/Richardson

The reviews for this hotel were pretty good, so I booked a room here. However, we did not receive the exceptional service from ANYONE at this hotel (well, the maintenance man was nice!), so I'm not sure why the previous reviews were good!?! We have an ESA dog with papers! When we checked in, the rude gal at the front desk let us know that she WOULD be charging us a pet fee as "Marriott doesn't recognize ESA pets". We told her that we have papers to prove that our dog is an ESA pet, but she turned and walked away instead of looking at the papers! We told her to have her manager CALL us, but instead, Allie, took the cowardly way out and emailed us. She stated that it's a Marriott policy to charge for ESA pets and even suggested that we have our dog be certified as a Service Dog (I don't know her, but if she doesn't have an MD/PhD, she shouldn't be giving out advice like!). When my husband wrote back to Allie's suggestion that we get the dog certified, she didn't bother to respond. We were meant to be in this hotel for 3 days, but checked out after the first night because of the way we were treated! We checked into another Marriott property where our ESA dog was accepted and we were treated with dignity and compassion. We have been loyal to the Marriott brand and while we aren't Platinum members (we don't travel as much lately), we have always been loyal. A little empathy would have gone a long way with Ms. Rude at the front desk and Allie. Aside from this horrible experience, the rooms are VERY small, not overly clean and the breakfast leaves a lot to be desired (we didn't stay to eat the breakfast)! Shame on the employees of this location! Have you ever served in the military? Were you in the WTC on 9/11? I'm guessing NOT! Again, we have not been told by any other Marriott hotel about ESA animals not being recognized. This was the first time we have been charged for the dog. If it's a policy, other properties aren't upholding it.

Very clean! Breakfast was very nice! And room looked exactly like picture

My stay was great but the service was terrible. The front desk attendant was rude and condescending. I stepped up to the desk to check in and he just continued to work on his computer without even acknowledging I was there. The location is great and the rooms are exceptional... But the service.

Service was excellent, facilities were in fine working order, clean and up to date. Enjoyed the Saturday breakfast as well.

Great.

This hotel is a great place to stay. Centrally located to events, food, shopping and quick access to the freeway. The staff is very very nice and friendly. Never one issue here.

Everything was good, room is clean, laundry area is clean and perfect, the staff are very friendly and nice…

Hotel was clean and conveniently located.

My kids and I had a great spring break stay. The hotel was kids friendly with heated pool, nice breakfast options, and very clean. My kids enjoyed their stay.

Very easy to find very well located quiet area