Holiday Inn Express Hotel & Suites Carson City by IHG

Staff was amazing!

Dirty pool

This hotel did exactly what we needed it to do. We actually arrived way earlier than check-in time, and they fortunately checked and had a room available so they allowed us to check in about 2.5 hours early! The room was spacious and fairly comfortable. Had a keurig and fridge, although the fridge door wouldn’t stay closed but it wasn’t a huge issue for us. I did make sure to tell the desk at checkout so they could fix it. The bathroom contains bottles of shampoo, conditioner and body wash, so that was nice that I didn’t have to bring my own. They did only give two towels, so I ended up sneaking away a pool towel to our room, that I could use for my hair after showering. The pool and hot tub aren’t anything fancy, but after a day on the V&T train and walking around Virginia City, the hot tub was perfect. If you time it right, and go to the pool around everyone else’s dinner time you’ll be in the pool and hot tub by yourself. The bed..it was comfortable…until it wasn’t. I’m sure it was mostly due to all the activity and my body just not used to a more firm bed, but I didn’t have trouble sleeping on the mattress. The only way this hotel could’ve been better, was if there was a bar/restaurant within walking distance. It would’ve been nice to be able to have a drink and not have to worry about driving. The breakfast was…ok. They had scrambled eggs, bacon and potatoes, pancake machine and a toaster for bread or bagels, three different cereals and juice.

Easy check-in very clean rooms, Delicious and variable options of breakfast. It has access to gym and pool and spa

Staff was friendly. They provided a crib upon request.

Breakfast was not good. Walls were thin. Toilet barely worked. Pool water was green.

So I started off OK until we asked the manager or whoever was training the other associate if we could get our room clean and we also asked like the lead to Lady and when we return from going out to lunch and coming back later on that evening after sightseeing and games room was still dirty we called the office to the front desk and they said they will bring us towels. Let them know next time or the day in events. They proceeded and brought his health about an hour and a half to two hours later and bed sheets so me and my spouse had to make her own bed and sweep all the trash you know sweep up, clean up you know what we’re out in typical stuff and she clean the toilet Which we found mold on the tile shall I say more

I had a wonderful stay, it was only one night but as always met and exceeded my expectations.

Breakfast was great. Location n the outskirts of the city was easy to get to via I-580 or Carson street.

Dog walking area was only a dirt patch at the back of the hotel. This could have been seeded to provide grass for pets/service dogs, and would have helped keep the dust off the dog/animal.

Room was very clean