Residence Inn Memphis Downtown

Rather an old and tired hotel but in good location near a couple of good restaurants. Staff helpful and pleasant.

The people are very nice

This is an old building, the elevator are old and poorly presentable. The breakfast was ok I did not get a none spice black tea, I did not get fruit or orange juice.

Great staff and hotel! Dog friendly and close to everything!

Staff and service was excellent and the hotel it self was clean

Kitchenette, 24 hr fitness room, walkable to everything downtown

Great stay

Beware of the person who checks you in when you arrive after midnight! She was a nightmare! We paid for our room 3 months in advance, but this lady had me slide my credit card for what I thought were incidentals. Instead, we were charged again for the room. I showed her my receipt, but she insisted my credit card had declined the charges. She made me pay AGAIN! She was argumentative, and my daughter felt unsafe in her presence. I felt helpless because it was 1:30 a.m. and I needed a place for my daughter to sleep. At 1:45 am, we got to our room, and I had to call Expedia to fix the issue. They said they called her 5 times, but she would not answer the phone. Very, very frustrating to think $1000 was going to be charged to your credit card again. I barely slept, and at 8 am, I went downstairs to speak to the manager. He was very nice and explained that she was confused. He made sure the charges were reversed. Still, the damage was done. I will NEVER stay there again!

It was a well serviced and secure hotel. However, very few amenities. The room was well maintained, it just needed some refreshing on the ‘edges’. It was a really good location, easy to Beale Street and to the river walk that was pretty well maintained. The breakfast was Marriott standard, fresh but predictable. If it had an indoor pool or at least a bigger gym it would be much better rated

The property was clean and updated. The rooms were large and comfortable. The hotel is located downtown Memphis and like other city downtowns some areas are clean and other areas are not. The staff for the most part are very easy to get along with communicate.