The Residence at Vila Porto Mare

This is an excellent hotel. Facilities, staff, location etc first class. I would highly recommend.

The hotel was wonderful. I am not really sure why it isn't five stars, it felt like it. They had thought of everything, a perfect spot for a relaxing time- don't expect to get much done!

The level of service, courtesy and kindness demonstrated by the staff was the best I have ever experienced anywhere! The facilities were lovely, very clean, and spacious. Food in all four restaurants was excellent (especially the Med) with great variety and quality. And we loved the breakfasts! I would return in a heartbeat.

Biggest gripe was dreadful quality of the towels - I have fluffier tea towels at home! All towels were thin and flat, very poor condition. Also unimpressed that having paid so much for the room that we had to pay extra to use the safe

Hotel and gardens were immaculate. Staff friendly.Reception staff so helpful. Central Funchal easy to reach. Walk way to Camera de Lobos really important and could well be copied by other resorts.Weather of course but not leaving areas bone dry. .

Staying at the Residence was the best thing after 24 days touring mainland Portugal We slowed down our pace as much as we wanted. The garden area was beautifully kept and a pleasure to walk in. The hotel has indoor and outdoor swimming pools that are large we also had the use of a spa and a choice of another three different pools from the two large connecting hotels beside us. The breakfast offerings were plentiful and delicious.We would highly recommend this hotel to others. In June the hotel was relatively quiet which is pleasant to us. Restaurants attached to the hotel and in Porto Mare were of a high standard.

We received a warm welcome on arrival and over the entire duration of our stay all the staff we met were always pleasant, smiling, helpful and polite. Our room was very well equipped, well furnished and comfortable. The entire hotel was spotless - as were the streets around. The transportation to / from the airport arranged with Expedia was flawless. This was our third visit to Madeira, and is unusual for us to keep returning to the same destination, and each time we have stayed at this hotel. This probably speaks volumes what we think of the hotel and destination!

Excellent hotel and top notch facilities. I loved the buffet breakfast and the nightly entertainment. We went dancing every night which was brilliant. The pools and garden setting were excellent and throughly enjoyed playing crazy golf!

Thoroughly enjoyed the stay at this excellent hotel. The Residence apartment was large, clean and had everything needed. Annoying to be asked to pay 10 Euros for use of the safe in the room though, this is 2016! last time I was asked for this was in the 1990's.Location is a bit out of town (40 minutes walk along a busy road) but plenty of regular buses and 'hop on / hop off' tourist buses if you don't want to hire a car.

We had the pleasure of staying at The Residence over New Year and throughout our time there we couldn't fault the Service, Staff, Location, Décor or Facilities it has to offer. The general ambience of the place oozes charm and sophistication that will make any stay a pleasurable experience. Nobody we spoke to had a bad word to say about the place and I very much doubt you could find anybody who could. Thinking of booking then book now you won't be disappointed. If the Management & Staff read this then well done you are doing an excellent job.