Bahia Principe Explore San Felipe

El personal fue encantador en todo momento muy atentos a nosotros

Lo staff gentile e cordiale, pulizia, posizione top e Piscina riscaldata.

A colazione non era disponibile il pane senza glutine nonostante avessimo segnalato la presenza di una persona celiaca al momento della prenotazione(il tutto si è verificato in 2 colazioni su 3). A cena non era prevista la possibilità di avere pasta senza glutine.

The hotel is lovely and clean. Its just a shame the food in the restaurant was awful and I lived on salad for a week

We have been to the Canaries many times, and this hotel is up there with the best. Arrived at 1 p.m., we didn't have to wait until 3 p.m.; our room was ready. Quick check-in. The room was very clean, and the cleaner was at our room at 10 a.m. all 8 days—10 out of 10. The pool areas are well-kept, with loads of sunbeds and clean pool towels every day. The best thing was the food. I always struggle everywhere we have stayed with dried-out bacon, so hard you can't cut it. The bacon here was perfect every day. Evening meal was not fine dining, but we hadn't paid for that. Great choices every night, loads of fresh meat, and great desserts. Tables were cleared very quickly, and food replenished straight away. The value for money was excellent in this hotel. Thank you to all the staff; we will be back.

Great location, good rooms, poolside clean and well maintained. Generally, the hotel is fair value, however there are pitfalls. Parking fees are ridiculous. All inclusive buffet is just about average, reasonable choice but not great. The bar is typical of an all inclusive option, though cocktails aren't particularly good. Do not touch the A la Carte restaurant with a bargepole. It is shocking. We went to the Italian night and the food was embarrassing, service poor and the Maitre d' couldn't give a jot. We didn't finish our meal and no-one cared.

My wife and I visited the hotel over Easter 2026. We travelled by Easy Jet Holidays. The staff at reception were excellent and we had no problems booking in /out and they were always there with a smile when we chatted. As many people have mentioned the hotel was built some time ago, it is immaculately maintained and the cleanliness is outstanding. The gardens and the pool area are well kept. We had a sea view room well worth the small extra charge. Many reviewers have commented on the buffet food, overall the food was good, breakfast was a joy. There were sometimes flat spots in the Lunch and Dinner choices, but we did not starve and we always found some thing that was good to eat. All the staff were excellent in the resturaunt staff , the reception staff, the housekeeping staff and the bar staff, thanks to you all for making our holidays really enjoyable. The location of the hotel in Puerta de la Cruz means that the weather my be a bit changeable and it was but the hotel is within walking distance of the town, the sea front and all the amenities. My wife and I have holidayed on both sides of the Atlantic and we feel it is unfair to to compare the all inclusive deals and the the level of accommodation and food on offer due to the vast differential in wages and costs. Over all my wife and I we very happy with our stay at the Bahia San Felipe. And yes we will go back. If you are a Coeliac then bread is available. Top tip Get a sea view room an a high floor the views are incredible, Not aimed at thsi hotel just general point is; When you have a double room why oh why is there only one stand for one suitcase. Hoteliers take note.

Our 4-night stay was one of the worst experiences we’ve had in the hotel industry. The entertainment was cancelled twice without any prior notice. We let our kids stay up late specifically for these shows, only for them to end up exhausted and disappointed. Management didn’t even bother to announce the cancellations; we only realized it when the basic daytime activities just kept looping. The service gaps didn't stop there. We had to constantly ask for basic necessities like fresh towels. The food options were incredibly limited, and we were nickel-and-dimed for everything—including paid parking and a fee just to use the safe (locker) inside our own room. You have to beg for every basic service here. Avoid this hotel if you value communication and basic hospitality.