Lovely Holiday Home in Birmingham

The beds were comfy and the location was reasonably close to the conference centre where we needed to be. The wifi was good and the house was nice and warm.

I emailed and messaged the host a week before we arrived to ask if there was anything outstanding prior to check in. I messaged again with three days to go and then the day before and had no response. It turns out I had to authorise a payment before we would be given the code which was a pain when you are travelling and having to use free wifi and you are waiting for the code before you can get the address/keys. I was travelling from the channel islands so there was a problem with our phones/data etc as a different country- although not the hosts fault this added to the stress and could have been sorted before we arrived if they had responded to my emails/messages. The location of the accommodation is not great- the car park and garden was full of dumped boxes and rubbish and not in a particularly safe part of town. The third bedroom is tiny- with a double bed there was no room even for a suitcase. It said on the description it has three bathrooms- it doesn't. There is one bathroom, one ensuite and a downstairs loo. The house really wasn't very clean, there was what looked like blood on the ensuite wall, hairs on the bed, and there were marks on the sofa and floors, broken pot in lounge, lots of things needed replacing/cleaning/repairing. It also smelt very strongly of cigarettes, Also, one of us left behind a jumper which they had found and said we could collect from their office in Birmingham. When I reminded them that we lived in the channel islands they told me that they didn't post lost property and ignored all further communication. So despite them finding the jumper, we cant have it back!!!! Its 5 days since check out and they still haven't refunded the deposit yet. I generally found them very unhelpful and wouldn't stay here again for next years course or recommend to anyone.

Good location for getting to city and a good size for 6. 8 would have been a squeeze.

It needed to be re-cleaned as it was dirty when we arrived. The boss was a bit aggressive about it, but the cleaner was lovely.

Everything nice and clean

Was clean

The deposit situation - i still havent recieved it back