Chancellor Peak Chalets

This was my second stay at Chancellor Peak. We stayed in chalet #14 which is private with an amazing view of the Peak and the surrounding nature. The chalet complex is located right at the Kootenay River. The area is very quiet and there are bears as well. A black bear came looking for food around the chalets a couple of nights. Overall a great place to stay and good value.

My wife and I stayed two nights in August and were unpleasantly surprised with our experience. There was a failure to communicate amongst staff about our reservation and it was like no one knew we were coming. The rooms in our chalet were not cleaned, beds were not made, used wet towels were still out on the bathtub, trash still in the unit. The "person responsible" was over in the nearest town. We had to wait for her and a helper to return and prepare the unit for us. The units are individually owned like rental property and an individual resides in one of the units as a "property manager". The owner of our particular cabin communicates only by email and when he can respond to you. So in essence, not much in the way of service. What you see is what you get when you arrive. The cabin is well built but the property seemed to be loosely managed and struck me as the typical landlord -tenant arrangement with the minimum attention paid to it for upkeep. Screens were missing in the upstairs bedroom window. There is a single ceiling fan that needs attention and made noise when you turned it on. Poor lighting in the upstairs bathroom. There were adequate dinnerware and tableware for meals but two very worn and rusty skillets for cooking that looked like they were left over by a prospector from the gold rush days of the early 1800's. Amenities listed were simply free Wi-Fi and free parking. All in all, this experience was not what we expected for the price charged!

Chalets#3, Need adjust front door,hard to closed Missing one upstairs bed sheet Microwave turntable won’t turn Chalets#14. Need adjust front door hard to closed Ceiling fan light not working Hair Dryer not working

Honeymoon trip. Enjoyed our stay!

Location was great. There was no firewood available at the time of the visit which was disappointing.

Tissue box is empty. Downstairs washroom basin drain slow. Hot water suddenly changed to cold water some times. It will be better if there's laundry machine inside unit. I like the utensils as there's enough for me.

If you’re looking for an expensive place to get away from it ALL, this may be for you. Upon arrival (during the 4pm-8pm defineD checkin window) we were greeted with a sign on the office door that directed us to call the manager if assistance was needed. We had been provided with no information about the “self checkin”. The cabin was ok however, most units view of the mountains are obscured by the other cabins clustered near by. The nightly rates are very high for average lodging and “remote management” (I don’t blame the nice lady working there, but the owners who devised this arrangement). Closest grocery stores and restaurants are a good 20 minute drive away (there is nothing nearby). Unless you really are looking for secluded and do-it-yourself I would recommend staying in either Golden B.C. or Banff AB.

We had such a great time. The facility is fantastic. However, we were really disappointed about the firewood. We contacted the manager all day on Saturday hoping to buy some firewood and she never got back to us. We kept stopping by her unit as well and no one was home. My kids were very disappointed that we were not able to have a fire for the night and make some s’mores.

Beautiful view and chalets! Kitchen needs stocking up though.

The chalet is spacious with appropriate distance from other units to keep privacy. The arrangement of a bedroom downstairs and kids bedroom upstairs is perfect for a family vacation. The kitchen is well equipped for daily cooking. In winter the driving is not always easy from the chalet to Lake Louise - it takes about 40 minutes as it is located just outside of the national parks. This is the only drawback for us on this ski vacation to Lake Louise.