Fairfield Inn & Suites by Marriott Springdale

We had an ant infestation in our room. I woke up and had dead ants in my shoes. I told the clerk upon check out to which he replied “oh great.”

The receptionists at the front desk were very friendly. The room was ready when we checked-in. Gloria did a phenomenal job with the continental breakfast. Each morning, new options were provided and she was readily cleaning tables as guests left, filling food stations as they were emptied, and answering any questions about the food. I would definitely stay here again and recommend it to my friends and family.

Big, spacious rooms. Pool wasn’t open. Ice machine on the floor wasn’t there.

bathtub was not clean

Our room was clean and quiet. Not terribly busy. Had just a couple of issues at the hotel -- the ice machine on our floor and one other wasn't working. But we were able to use the one on the main floor. The light fixtures in nearly all of the hallways were broken. It wasn't much of an inconvenience for us, but really looked quite terrible walking to/ from our room. Hoping you are in the process of replacing them.

Great

Fairfield Inns are mostly good, so I’m reviewing for this trip. At the most inconvenient time, it was discovered there was NO toilet paper in the room. Two toilet paper holders side by side on the wall — empty. I tried calling the desk, but the phone didn’t work. When I went down, I was told that the cleaning staff had been stashing toilet paper. And that they had to take it on faith that they supply the rooms. No. This is not a valid excuse. There’s such a thing as oversight, especially if there is a known problem. I told him they ought to not give the maids any toilet paper at all, and just hand out a roll at checkin. This may not sound like a viable solution, but from my point of view it’s better for the guest than being trapped on the john with no tissue in sight. There were no little shampoos etc, either, but I always bring my own anyway. I have to say that I’ve stayed in some pretty awful hotels/motels in my life, but never until today was toilet paper absent. Another complaint: there was a photo of a pool and jacuzzi on the Springdale Fairfield website, but when we got there, we were told that the jacuzzi had been filled in for a long time. For that alone, I won’t come back, but that’s just me. I choose hotels with jacuzzis, which are wonderful after a day’s driving.

The breakfast was just a normal meh breakfast. Premade omelet, precooked bacon heated precooked sausage. Then bagels, cereal and yogurts and what not.

I was very very disappointed that they did not have a hot tub like show. In the pictures and listed on the site. Also the pool was extremely cold! But the rooms were comfy! For the price I definitely expected more!!