Fairfield Inn & Suites by Marriott Springdale

Clean, comfortable, friendly staff.

We did not like what they call a swimming pool.

We had a quick overnight stay at this property. The staff was very nice and helpful with anything we needed. We stayed in a double room and it was clean and comfortable. The breakfast had good food and options however the eating area itself was very messy and dirty. Crums, garbages overflowing and you constantly had to ask for refills of things. The lady doing the breakfast was nice but sat on her phone a lot, when she could have been managing the room and keeping things in order. Also, almost every hotel trash was overflowing when we would pass it - just seemed like the cleaning staff was not on top of their job. But the staff we did encounter at check in and throughout were nice.

This review is just to get information out there - information I provided to the hotel, but they didn't care. We stayed May 20 in Room 403 - top floor. After our stay I provided the front desk with a list of 6 major concerns with the room. The girl laid the list aside. I asked would it be presented to someone - yes - housekeeping. Me: These are serious issues that need addressed to protect your hotel and guests. Girl - Oh - maybe I'll give to the maintenance man. Me: He won't have resources to properly address the issues. * My thought is she threw the list away after we left. So here is a public list of the issues. 1. The vent fan in the bathroom does not work and is heavily rusted - so obviously hasn't worked in a while. 2. The bathroom ceiling has paint bubbles and obvious moisture damage. 3. The bathroom ceiling above the sinks has a large distinct stain - maybe about the size of a commercial HVAC unit that probably sets on the roof above this bathroom ceiling? Cracks in the drywall. 4. The walls in the room have had obvious - poorly done, sheetrock repairs. 5. The refrigerator has a loud constant buzzing sound - all night long. 6. The carpet in the room was WET. I have cold feet and sleep in socks. When I got up in the night - my socks were WET and dirty stained from the carpet - which was wet the entire side of the bed closest to the bathroom. Couldn't find an obvious cause. I asked the girl to READ the list - to see that these were genuine concerns - she did and said, ok I'll give to the maintenance man. Never heard anything back from the hotel. These are safety and liability issues for this hotel. Management needs to be aware - and so do guests. We couldn't switch rooms because the hotel was full - it was after storms and there were disaster workers from around the state staying there. We were there because our home had been hit and we had been without power for several days and needed some respite. Which we did not get - the redeeming thing was we got a hot shower we couldn't get at home without power - after a night on a very hard bed in a sorry room. ALL these issues need to be addressed!!!

I was told to pay an $80 coincidental fee that would be returned to my bank account upon checking out. They said for me to contact you all in regards to when that will be refunded. Also, I was bitten by ants and had to change rooms and was bitten there too. I reached out to the hotel online customer service about the issue and I'm waiting to hear back from that. More importantly, when will my coincidental

Every thing

Booking. Com taken 358.46 from me on April 3rd and not paying for the room when I got there April 25 I had to pay for it agian

Breakfast was great.love it

Make sure the shampoo container were filled. And I was asked for towels to change but didn’t. But all and all it was great. Oh I think it needed a heated pool.