Hilton Garden Inn New Orleans French Quarter/CBD

The location was perfect and the staff was very friendly and helpful.

There wasn’t anything I didnt like

We got to the hotel at 4:00pm and were told there were not rooms ready. They had no clean linens and couldn’t tell us when a room would be ready. We waited an hour and 1/2 before asking them to cancel our reservation and checked into the Hampton Inn on Canal. They had a room right away for us and took good care of us.

The property staff and manager were no help at all. Were not accommodating or helpful. It was a waste of my money and I will make sure to let others know to not book here!

The hotel staff was friendly and the room was beautiful. The 3 rd party valet was horrible ,rude,disrespectful and ruined my door. The brown skin skinny girl with wavy hair was rude and disrespectful and so was the brown skinned thick dude with curly hair. They are a 3 rd party valet parking so they don’t care about your experience. They also use the customers cars to go to the store

The valet parking 3 rd party vendor

Very good breakfast options and convenient dinner

Room smell , like cigarettes

Great friendly staff and good facilities, comfy beds.

Most stained carpets I have ever seen. Disgusting in and outside the rooms. Otherwise everything was clean and convenient. Fast but loud lifts we could hear constantly in our room. Thin walls, as there was a corridor and room between us and the lifts. Our other room heard everything from their neighboring room.

The suite had issues, tv didn’t work properly, maid service didn’t clean room properly, towels weren’t replaced, phones and internet didn’t work.

The afternoon we arrived there was a water main break, which triggered a boil water alert from the health department for the CBD, French Quarter, Garden District and surrounding areas. The hotel made no effort to inform guests not to use tap water for drinking, brushing teeth, etc. The hotel had my cell number and texted me several times with the "how is your stay" messages, but no warning. We found out the next morning when watching local news (after possible exposure to illness by using tap water in our room). When I contacted the front desk and asked they handed me a paper explaining the issue and two bottles of water. This is grossly irresponsible and endangers guests' health. The hotel itself is quite run down and needed a refresh about 15 years ago. Our room was dirty, with crumbs on the floor, unknown sticky substance on the desk, and some sort of debris on the sheets. Bathroom ceiling was moldy, shower curtain rod was bent down, vanity was not clean and the tub was stained and rusty. Hallway light fixtures had broken shades, carpet was stained, the street entrance was dirty and unwelcoming, and the sidewalks in front of the hotel were filthy and had a massive hole (trip hazard) where bricks were dislodged and missing. The street where the hotel is located is also filthy and appears to be more of an alley where other buildings store their dumpsters and receive deliveries. Food offerings at the restaurant were mostly greasy fried junk, bar was closed (apparently the bartender didn't show for work), and the "lounge" area was dated and unwelcoming. I travel frequently for work and have Diamond status and this is absolutely the worst Hilton property I have visited (quite an accomplishment, beating out the dumpy Clinton NJ Hampton Inn!). There are plenty of nice hotels in the area and I strongly recommend avoiding this property.