Hilton Garden Inn New Orleans French Quarter/CBD

The location of this hotel and friendly staff were the best parts of this visit. Otherwise, this was the worst Hilton I’ve ever stayed in. Unfortunately, the room was not clean. I picked up peanuts from the carpet and noticed other pieces of food bits and paper along with confetti on the carpet. It appeared to not have been vacuumed. You could see plastic lids under the bed and lots of dust along with plastic wrappers of some sort. Obviously not cleaned in some time. The microwave turntable was sticky and had dried food on it, obviously not wiped out for some time. The parking situation upon arrival was without an entrance area. The lobby was on the 11th floor and in the garage there no was assistance to explain check-in procedure or carts to help bring luggage into the building. Very confusing and not user friendly! AVOID!

Location was very close to canal and bourbon

Pool was very small

Walking distance to most places we wanted to visit.

The hotel allows alot of vagrants to hang directly out front at night smoking weed.

The Breakfast was the only thing I liked.

I did not like that the property manager woke me up at 7am to tell me that we do not have reservation for the room. They came by 3 times and told me that we had to leave. The guy who they sent did not have a badge or uniform on so my family thought we were being robbed. After they figure out that we had reservations they gave us another room as an upgrade but I later found out that the card we left for incidentals was charged $1,380.40. The next morning I went to see why and the manager would not come to help us with the situation until I called my aunt on the board of Hilton to get a refund. My family was scared the whole weekend the staff had little but nothing to say to us after everything - we were afraid of them getting back at us - revenge. It was not a very good stay. Staff was rude.

Breakfast was pretty good , self parking was pretty efficient

Loud , a/c wasn't working / took me a day to get moved to a new room bc all rooms sold out so I had to sleep in a hot room all night , frat boy stayed on the same floor so they were beating on random doors

The hotel is centrally located to several points of interest. Our room was clean and quiet. While staying there, I accidentally requested a package be delivered to the hotel. As it was late to be delivered, it arrived after we left. Lesley Blatcher at the front desk bent over backwards to get my package to me. I appreciate her efforts as well as the attention paid to us by the rest of the ladies at the front desk. They were lovely and do hrlpful!

Location

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