Residence Inn by Marriott Fort Collins

The room was out dated carpet was stained. The kids wanted to go swim and the pool was closed! Who does renovations on a pool in the middle of the summer? Pulled out the sleeper sofa and the sheets were soiled had dirt and CANDY stuck to them. Had to go to the front desk and all for another set of sheets. I asked for a blanket and was told there should be one in the room if not I need to come back because he would have to go find one. Breakfast person was rude. Overall not the best experience. I love Residence Inn I stay at one anytime I am traveling. I will not stay at this one again. Very disappointed.

Staff were fabulous and so nice. The room was nice, bug and clean. They are remodeling the property Would stay again

We booked a room with three beds. That is what the website showed when we booked it. That is the reason we booked that hotel. When we checked in we lowered told this hotel NEVER had three beds as an option. We had one room with a king bed and one room with a queen bed. We also learned the swimming pool was being renovated so we couldn’t swim… in July. Another huge disappointment! We had no access to the internet until the third day. I complained to the front desk and miraculously about 30 minutes later we suddenly had internet. Then we were told the room would be cleaned every third day. We were there four nights and there was no evidence our room was cleaned EVER. Our trash was not taken out or anything. We cleaned for ourselves. I would not recommend this hotel at all. We spent over $1100 for nothing but disappointment.

Disappointing covers it. The room was average. Didn't realize until ready for bed that we had no glasses for water to brush teeth. At check-in we were advised re parking. When we returned from the event we went to in Ft. Collins we discovered there was NO PARKING at the inn. We were told to parallel park on the street (this was at 11:30 at night). We didn't want to do this because we weren't familiar with the area and have a new car we didn't want damaged or stolen. The breakfast fare the next morning looked less than appetizing, so we went elsewhere for breakfast. Not happy.

Clean and the staff was very friendly.

Pool was closed the entire week we were there. We understand things happen, but hotel staff was rude and offer zero compensation! 7 days in the heat w no pool!

The first disappointing thing was that the pool was closed and we were not aware until we arrived to the hotel. Second, the hotel kept running out of bath towels We were there for a whole week and to use the same towels for a week is ridiculous. Third, I was told that my room would be cleaned on a Thursday and it was not cleaned. I went to ask if it was going to be cleaned and the lady at the front desk was not very courteous and went to clean my room but did not vacuum or change the linens or took out all the trash. Overall I wish they were a little more prepared.

Bugs in room(like moths), dirty and rusted dishes, unclean room, ETC. There were no sheets for pullout couch and when we tried to call room service we get no answer. We had to eventually go down and talk to them and the staff is VERY rude. I have never had an experience as bad as this in a hotel. Pool is also out or service and online it showed it was in-service. Ruined my vacation to Colorado.

The lobby was undergoing renovations so breakfast in the morning was a little cramped. We ate elsewhere. Overall though, the property and rooms were very nice.

Facility was in refurb.