DoubleTree by Hilton Fullerton

Very nice and spacious room. Very clean, and the gym was nice. The jetted tub was definitely the highlight of my stya hehehe.

Nothing honestly.

Conveniently located and the property is clean.

None.

This is the dirtiest Hilton I have ever stayed at. And will not ever stay here again. The carpet was filthy. The pillowcase had stains. The bedding was old. The shower was so slippery. I almost went through the glass. This Hotel should not be part of the Hilton brand. I am a diamond member and a Hilton Grand Vacation Owner. I will never stay here again.

rooms were clean

parking

My Husband, I, and our two grandsons, ages 4 & 10, were in town to celebrate the 4-year-old's birthday at Disneyland. We got in late and noticed the smell of smoke in the room and the TV not working, which triggered severe allergic reactions in my neurodivergent grandson. The desk clerk "noted" the smell and attempted to fix the TV, but could not. Since it was late, we decided to address it in the morning and slept with the balcony door open. I went down in the morning and waited 5-10 minutes to speak with the front desk person. Upon her arrival, I mentioned how long I had been waiting, only to be told that I was a liar and that I wasn't waiting that long. I requested a manager who was not in at the time. Upon my return, I spoke to the manager, Mya Soto, and gave her an account of my experience at the hotel, requesting that the TV be fixed. This resulted in her telling me that I was the problem, I was uncivilized and aggressive, the police called, and I was evicted from the hotel. Prior to the police and vacating the property, she did send maintenance to fix the TV (which he did). Then she called to inform us that we are not a good fit for the hotel and that they had called the police. Fullerton police arrived and, upon listening to both Ms. Soto and me and reviewing the hotel footage, did not agree with Ms. Soto's description of the encounter that was captured on the hotel cameras and told her that there was no disorderly conduct, that her account was unfounded, and that vacating the premises was unwarranted. Traveling with a special needs child is extremely challenging, then throw in law enforcement and a relocation; sadly, my grandson did not recover, and the trip was ruined. I am grateful for the Fullerton Police Department, specifically CpL. Elkabbara and her team of Officers. This false accusation could have had grave consequences for my family and me.

Free parking.

I had a bad experience for many reasons. The room was good (clean, nothing missing or broken) until we turned on the A/C, which filled the room with a strong moldy smell. The windows couldn't be cracked open either despite claims, so we agreed to switch rooms. The new room was disappointing. One of the bathroom lights wasn't working and the shower floor was dirty and had hair in a corner. There was a bad odor also, which turned out to be coming from the shower drain. We switched rooms again, but the third room was even worse. As soon as we walked in, the air was hot and stuffy, similar to that of a sauna or a bathroom after a hot shower. The windows couldn't be opened so there was absolutely no ventilation either. There were hair and dust in the drawers. The carpet was moist and sticky. The bedside lamp was falling apart and had stains inside. There was hair under the covers and a stain on one of the pillows. There was also a piece of trash in a corner and crumbs throughout the whole room. We had no other choice but to leave after that and request a full refund but the staff member Arturo was very dismissive and didn't apologize once about the whole thing. The next day, we texted the staff asking for confirmation of the full refund and to complain about Arturo. The staff member Marissa that responded was also dismissive and her short apology didn't feel sincere at all. The entire experience was awful and a waste of time- please save the stress, time, money, and trouble and book elsewhere.

Everything but the temperature of the pool and no lights outside by it

No lights out at the pool

The room was clean, comfortable.. staff was great