Americas Best Value Inn & Suites-Winnie

I wouldn’t have given this hotel 1 star, but the requirement is that I have to choose at leastone. Traveling from El Paso to Louisiana and decided to stop in winnie for a couple of hours sleep after being stuck in traffic in Huston for a couple of hours. 4 hotels in close proximity of the interstate; one the girl didn’t know how to use the computer to book a room, two had no vacancies, so this was our only option. IF we could have driven for a couple of more hours, we definitely would have!! But as exhausted as we were, it just was not possible. The only clean thing about this hotel is the lobby! It looked newly updated and clean! 2 rooms-$72/room-$140 total! First room had bed bugs so bad that you could literally see them crawling on the pillow! Not to mention the awful foul smell of the room! Went to lobby and explained to guy working, he called manager and we got another room completely different floor. After close inspection and a can of Lysol spray, we decided it was sufficient enough for at least 3 hours of rest. Room #2-coffee pot was disgusting, had not been washed in ages. Mold ring around the inside of it. Food left in the fridge that was more than a day old-definitely! Cooktop and baked in food that had not even been touched. Toilet was so nasty that I scrubbed it with Lysol myself just to be able to potty. There were coffee or soft drink stains or something down the side of the mattress cover as well as inside the lamp. This would wipe off with a damp cloth so housekeeping just wasn’t bothered by cleaning. There was sand/grit and loose hair all in the cracks of the side of the mattress where the mattress sits on the frame. Carpet was rolled back from wall with sand grit and hair in the cracks-so much that it was visible! Dirt and grime on the walls that wiped off with a damp cloth. Chunks of hair/fuzz on the floor because it had not been swept or vacuumed. And the smell! Awful! Someone thought it was a good idea to put a car pine tree air freshener in the vent for the smell! The door leading from outside the hotel to the corridor was broken so anyone could just walk in. Not secure at all. The hallways had a prison feel and a odor! Not sure if it was housekeeping or the previous person staying there-which I believe the latter since it didn’t appear housekeeping had even entered the room in a while! After going to the front desk to ask for a refund or at the least a discount, I was told that I would have to speak to a manager. 3 hours later after deciding to leave without rest, go back to the front desk, diff employee, same response but with a rude attitude. After calling for the last 10 days-every day-with no response from manager/owner, I called corporate-well emailed them as there is no phone contact with them! Still no resolution. DO NOT STAY HERE!

Staff were very helpful. We liked the small kitchen in the room. Very comfortable. Appreciated the opening window, no pets and no smoking.

Very clean. Room smelled fresh. Quiet. It looked like we were the only guests.

This hotel looked fine, and the price was reasonable. Hallway had a prisony feeling to it. No batteries in smoke alarm in the room, pillow cases had yellow stains on them, kitchen cabinets were disgusting and messages on the soap bars made me fee like some illegal activity might be happening here? Shower was great and beds were comfortable, so they still get an average rating.

ice machine was out of order maid did not clean room

The room was not clean. The bed looked like it had urine stains on it. The light in the bathroom made loud noises. The chairs to sit at the table to eat were stained and dirty. Needless to say we did not stay.

Well we was told this was 24 hour check in but when we arrived no one was in the front we had to call the hotel the girl was asleep we waited 10 mins before she came the ac barely worked and the breakfast was only bread, cereal, and a fruit I will never stay here again

I'm riding my bicycle along the coast. Needed ice but the machine was broke.... really needed that..

All ways kind staff and I enjoy staying here because the rooms are big and it's comfortable & peaceful

They don't listen to there guest