Champneys Forest Mere

The hotel was lovely and clean

Staff were excellent.

Sent my son and girlfriend for there anniversary they loved it and hotel let us pop flowers and balloons in the room def stay again x

Lovely hotel, staff were very attentive.great comfortable stay, breakfast buffet was exceptional. Wiuld definitely stay here again and try to make time to use the health club and spa facilities.

Second time here and was amazing x

Amazing place was perfect in every way would highly recommend and will def go back

The property is set in the most idyllic settings,the lake is stunning.Property from the outside is stately absolutely stunning.The staff on arriving was obviously not a people person whilst other members of staff couldn't do enough.Our room was pleasant but other areas needed attention.The whole property smells devine but stained carpets really wasnt pleasent..

We have had 3 previous trips to Champneys resorts and thought we understood the service offering. However we are unlikely to stay again. This is not a value for money experience. Aside from being able to walk around in a bathrobe there is nothing different here to a normal hotel with spa facilities. Our fault for not reading the confirmation email when booked but we assumed based on past experience that the use of the spa facilities came with the booking. They didn't. We had to pay an additional £70 each per day of our stay. For this one of the jacuzzi's did not have all the jets working, the large shared sauna was not hot enough, and a small shared sauna was closed. The small shared steam room was also not the best. The fitness classes also now charge a fee. The aqua fit class was disappointing. I find this pricing structure bizarre for this type of resort. In saying that the reception staff member who checked us in and out was wonderful - professional and accommodating. We didn't know until checkout that they resort had provided us a complimentary dinner to celebrate our wedding anniversary which was a nice touch. Our New Zealand waiter also demonstrated a good understanding of customer service - some of the other serving staff could learn from him.

I normally stay at champneys at least twice a year and have the best experience but it’s massively gone down hill. Really disappointed in my stay

Excellent!