Gateway on Monash Boutique Hotel

It wasnt terrible but it was very average. We booked the king suite for the bath tub but when we arrived it was all scratched on the bottom and had stains. The phone in the room didnt work, nor did the kettle but they did replace that for us. Minibar wasn't stocked with anything but small milk. The carpet was torn and patchy. There was cob webs in every corner and the fake plants desperately need a dust. There was also no cutlery, plates or bowls in the rooms. There was no microwave. The toilet also ran continuously and didn't flush properly.

Great small hotel in a nice quiet area. Overall very nice but the very soft bed killed my back.

Friendly staff , clean and comfortable

Clean sheets, otherwise room needed a good clean

I just had lovely night staying there

Was pretty dusty and generally grotty needed a good clean the linen was clean and bed were comfy

Had a wonderful stay , room was away from most of the noise . Stairs can be tricky with guests goi g up and down.

Nice place r

I had ordered a non smoking room due to health reasons. The room smelt of cigarettes and we had people smoking right out front our window and talking loud late at night. Next morning I found the cigarette tray right below our window. I had ordered ease of access we were given room with spa that was difficult to step into to shower. We payed extra for breakfast booking as we had medical appointments that day over lunch. We arrived at 20 to 9 for breakfast the toast machine hot food and drinks were turned off the food in the buffet Luke warm, turned off well before we cane and people arrived to eat after us. The chef told us that he had turned it all off & finishes at 9. The night before I was told by front of house that he cooks till 9am and service ends at 9:30. On the website it says they service till 10am the breakfast was $37 each. For the quality & attitude of chef I was astounded they could charge that there was no fruit to go with cereal and the pastries were all gone he had put away the food already. I was crook all day due to poor food hygiene. We had an 11 am checkout. The front garden was full of weeds and the look of the place rough out front. The young people serving the front desk were so lovely & polite and I felt sorry for them. The bed was comfortable but smelt of cigarette smoke. The net curtain inside had a brown cigarette stain on it. The cups in the kitchenette were tea stained and the draw dirty. Had to wash before use. Room was otherwise ok.

Staff has been helpful and enviroment clean and easy to access majority main roads