Hilton Garden Inn Columbus

I wanted a hotel that included breakfast this hotel had breakfast but you have to pay for it. Also the hot tub had been covered over with concrete and the pool was freezing. The property is very pretty and the beds were comfortable.

This is a great hotel with amazing people working there! The gentleman in the reception in the evening was very polite and helpful. Wanda (in the morning) is awesome she walked with us to show us the path to run in the lake, the lady that help us with the breakfast, and the gentleman cooking the omelettes (they are amazing, happy, and caring). I normally don’t write reviews, but this hotel is in the top three hotels in my life.

Nice stay and staff were amazing!

The property was not anything

Very nice hotel. The gentleman that checked us in was very professional and friendly.

After verifying twice it was opened before our stay, the pool was closed. The bar, restaurant, and room service was unavailable. They didn’t have my rollout bed for my room that was requested because “they were at full capacity”. When I asked them about delivery services the attendant handed me a tourist guide. I stay at Hilton when traveling and this was by far my worst experience.

Very clean, no breakfast. restful atmosphere

It was a very nice hotel. We checked in late about 8:00 p.m. The guy at the desk asked us if we could go into a king bed room instead of a double. We were in the hotel for our daughter's wedding prep and activities. It took about an hour and a half to get into a room. It was a simple mistake in data that was causing the system not to accept the change of double to single bed room. The manager was very nice and put is is a nice room facing the lake. All was well after we got into the room until we left. I called the hotel and no one responded, I left my engagement ring on a night stand. It's been two days, my daughter was still in the hotel and went down to the front desk to ask them about my ring. Once again, no response. I am going there personally today. The housekeeping staff was checking on us to see if we checked out on Easter morning. After two times, I told my husband that they must be in a hurry to get off work because of the holiday, so we packed up and checked out. I left my ring. I didn't remember until after we left the hotel. I am so upset about it and also that no one from the hotel has contacted me about it. It's a diamond ring, anyone would know it would be missed and valuable

Overall the stay was ok, however I was super surprised with the number of people including staff that did not have on mask. We were hoping to be able to check-in a little before 3pm, since we arrived in town at 2:15, but were told no exceptions. Yet, check-out was at 10am.

I was disappointed about my stay cause i booked for two nights at this one specific hotel so me and my kids could use the indoor pool and it was shut down the entire time.