Courtyard Irvine John Wayne Airport/Orange County

No

I pay to stay at your hotel and you charge to park. I think that’s unexceptable.

Extremely Disappointing Stay – Would Not Recommend I had one of the most unpleasant hotel experiences during my recent visit to Irvine. Here are the issues I faced during my stay: Lack of Guidance at Check-In: Upon arrival, I was simply handed the room number—no information was provided about parking, directions, or amenities. There was active tree-cutting work blocking the road, but the hotel staff gave no alternate directions or assistance navigating the obstruction. Unsafe and Unclean Environment: The hallway was cluttered with loose cables, equipment, and tools that posed a safety risk. When I entered the room, the bathroom was filthy—especially the wash basin, which I initially mistook as stained but later realized was just extremely dirty. Due to not feeling well, I avoided calling for immediate cleaning. Payment Confusion and Rudeness: Around 5 PM, I received a call saying my company card was declined and I had to vacate the room. After involving my travel coordinator, it was confirmed that payment had already been made. However, the front desk staff was unhelpful and claimed the card wasn’t working, showing a clear lack of training or awareness. Housekeeping Miscommunication: When I requested housekeeping, I was asked how many towels or sheets I needed. I explained I wanted the room cleaned and linens replaced. They failed to mention that I needed to be present, and since I was out, no cleaning was done that day. Unclear Expectations from Housekeeping Staff: The next morning, housekeeping asked me what needed to be done, which was confusing. I asked them to do a full cleaning including changing the bedsheets, towels, and cleaning the bathroom. Only after specific instructions did they proceed. Deceptive Water Bottles: The room had two water bottles labeled at $6 each. When I asked if they were complimentary, I was told no. It’s misleading to place them without any clear notice. No Internet Access: Internet was completely down throughout my 3-day stay. I wasn’t able to connect at all, and this significantly impacted my work and overall experience. In summary, the property was dirty, disorganized, noisy due to constant maintenance, and lacked basic guest services. I would strongly advise others to avoid this hotel at any cost. The experience was frustrating and far below acceptable standards.

Great property and staff. Room was clean and bed was comfortable

clean, easy to check-in Starbucks in the lobby.

N/A

The staff at check in was friendly.

The WiFi was a hassle and was never able to log on even after reaching the front desk. The knob to the sink was dusty as if it hadn’t been clean in forever. The AC unit was as tucked into a corner therefore not circulating as good. The TV was slow, it was actually ridiculous and unable to watch channels; I had to stream my YouTube account in order to see anything. I also didn’t appreciate that they didn’t have complimentary parking.

Additional parking fee

Check-in was longer because information didn't propagate correctly. Longer than usual time required. However, check-in person was very courteous, patient, and helpful. Thank you.

Good