Poets Cove Resort & Spa

The location of the property was beautiful and has a lot of potential. The resort itself is run down, dirty, and in dire need of a renovation and deep clean. There was no management on site, just young uninterested workers who looked like they just rolled out of bed - unbrushed hair, wearing dirty oversized pyjamas. The room was NOT clean - greasy fingerprints, dust, mold, stains. Ripped old furniture, musty towels. It was in shambles. The staff was not helpful. They come to clean your room at dinner time instead of during the day while you’re out. It’s sad because there are countless reviews like this one which leads me to believe management is 100% aware of the issues at hand, but has yet to do anything to remedy this situation for future guests. Marketing yourself as luxury resort in these conditions is misleading and a straight up lie. Will not be coming back.

The best is the location, the view! I wish the owner of this property came as an undercover guest. Obviously it’s hard to get qualified staff on Pender when you only pay minimum wages although the price level should give room for improvement. More than once we thought of giving the breakfast room a chance but each time we turned around not only because of the teenager with the heavy metal through her nose but also because of the smell of the room. Even some flowers could have brightened up the place. One of the two pools were closed so the remaining one was filled like a fish soup and the management couldn’t care less. As a result I recommend not to pick a room close to the pool unless you are hearing impaired. To end on a positive note - the food was delicious. We’ll, if you are lucky enough to get a table in the evening even as a hotel guest.

Amazing setting and facility.

Location was beautiful

The furniture is badly stained. No longer a 5 star resort - getting worn and not kept up. Short staffed. Front desk staff also doing other jobs. This is a safety concern - front desk does not always answer - in any hotel front desk should be 24/7 accessible in case of an incident or emergency. This also impacts customer service which SHOULD be responding asap to guests. I had to walk down to the main lodge and wait until someone showed up when I needed something.

I love this quant property located

Such a beautiful location, great rooms, Some of the facilities were not available

With a bit more investment in staffing and the facility this could be truly amazing. The facility overall is very pretty, beautiful location with a nice marina. Food was great but pricey. Room clean but bed mattress hard. Furniture showing its age. Seemed short staffed so some areas not in use, like half the restaurant and upper patio. Such a shame as the views from the upper patio were spectacular. If ownership wanted to be top notch they could. Invest in the future and not just drain profits. So close to greatness.

Great location & view! Its a great spot for families, stayed in the 2 bed villa. However, the amenities wasnt that great! one of the 2 pools were closed during our 4 days stay, eventhough when asked from the staff we were promised it will opened soon. The whole resort ended up in the kids pool and it was over crowded! Also, the gym wasn't that great, half the equipment were out of order and the rest wasn't even maintained properly. And the playground was closed as well!

Location. Views were lovely

Very disappointing stay for the price ($2,300 for 3 nights in a self contained cottage). I’m not sure how this is rated a 4 star resort. Both the accommodation and amenities are in a state of disrepair: In the cottage, the furniture, carpets, and outdoor seating were dirty, some covered in pet hair and stained. BBQ lighter did not work, our fridge leaked and the fire alarm went off in the unit for no reason at 3 am. Over three days, there was no housekeeping at all. The main pool was closed for most of our stay, the other pool was dirty, and there were no pool towels. The resort felt understaffed—the receptionist showed little interest and no other staff were available. If you called reception no one ever answered. Behind the hotel, staff quarters were messy and surrounded by beer cans, which was shocking. Overall, the resort did not meet even basic expectations and was not worth the price.