Hampton Inn & Suites Temecula

Booked a 2 queen bed room. They gave ours away after prepaying 6 months in advance. Ended up with a king bed with a special needs family member. No offer to refund. Icing on the cake was the lack of cleanliness. Photos speak for themselves. A random scrunchie was found in the bed, mold and algae on shampoo bottles, hair everywhere. French fries and kids toys found in pull out couch. Disgusting! I've disputed with my credit card company.

Clean facility, comfy bed

Seemed a bit over priced

Convenience; Location; room air-conditioning; comfortable bed.

Slow sink drainage.

Taylor checked us in at the front desk and even though we were a bit early, she was able to get us a room. Thank you Taylor! Bed was extremely comfortable and room location was away from freeway noise! Breakfast was delicious and Maria, the kitchen worker was wonderful. Thank you Maria!

No dislikes

Location

Chose the hotel for the hot tub but it was not heated all week. Unable to turn left from the hotel is annoying.

The beds and rooms were very comfortable. The staff was very friendly. We had asked for rooms close to each other and were given rooms across the hall from each other which was great for coordinating with the rest of our group.

Nothing

Location to old town

The front desk agent was incredibly rude and unprofessional. The room was filthy. They had nothing else to give me told me to deal with it on my own with book.

I didn't like the breakfast.

The food selection and presentation were poor. For example, there was no fresh fruit, e.g. melon, berries, grapes. There was no yogurt. Hard boiled eggs, toast, fresh pastries would have been nice. The cream cheese for bagels was in a big tub rather than individual packets. The food that was offered just didn't look appetizing. The coffee was good. The shower was old and small. In the shower the water pressure was extremely low. There was no heat in the bathroom. The television was difficult to navigate. The bed pillows were cheap and uncomfortable.