Hampton Inn & Suites Temecula

Everything was local!

Nothing negative to say!

When we checked in the TV didn't work, so we were moved to another room. Our grandsons were in a second room which were near ours. But neither the phone in our room nor their room worked, which is a safety issue. The sink in our bathroom filled repeatedly with filthy water. And would leave a black residue while draining out. We bought this brought this to management's attention and nothing was done. We were told our room would be serviced "every other day" But our bed was never made during the 3 nights stay even after we specifically reminded the staff on the second day we'd like to have our room serviced. We were offered 30000 points as a compensation which is like offering us more of the subpar product to compensate for the subpar product. Never again!!!

Booked a 2 queen bed room. They gave ours away after prepaying 6 months in advance. Ended up with a king bed with a special needs family member. No offer to refund. Icing on the cake was the lack of cleanliness. Photos speak for themselves. A random scrunchie was found in the bed, mold and algae on shampoo bottles, hair everywhere. French fries and kids toys found in pull out couch. Disgusting! I've disputed with my credit card company.

Clean facility, comfy bed

Seemed a bit over priced

Convenience; Location; room air-conditioning; comfortable bed.

Slow sink drainage.

Location

Chose the hotel for the hot tub but it was not heated all week. Unable to turn left from the hotel is annoying.

Taylor checked us in at the front desk and even though we were a bit early, she was able to get us a room. Thank you Taylor! Bed was extremely comfortable and room location was away from freeway noise! Breakfast was delicious and Maria, the kitchen worker was wonderful. Thank you Maria!

No dislikes

The beds and rooms were very comfortable. The staff was very friendly. We had asked for rooms close to each other and were given rooms across the hall from each other which was great for coordinating with the rest of our group.

Nothing