Hampton Inn & Suites Temecula

All was good

no problems

La ubicacion

El precio Muy caro 150 casi por una noche se me hace caro

What a disaster the customer service is at this Hampton Inn. For being a small hotel, they sure do lack any sort of accountability. I submitted an inquiry on October 13 for a room block and to date have not received a response. I have followed up by email and phone since submitting and no matter what time of the day I call, the sales team is not in. Apparently they only work about 30-50 minutes a day and no one knows when those lucky minutes will be. The hotel manager, Lucero, is also condescending and will do nothing to assist. No other hotel takes 7-10 days to get back on a request as Lucero mentioned they do. I have spoken with abbey, roya; Lucero and have been in search of the illusive crystal and Kimberly. At this point, we have zero intention on staying here as this is a terrible sign of why could be awaiting us. I’m just curious who these magical unicorn sales reps are. This is why AI is taking over their jobs…simple things cause short circuits.

Nice property and good breakfast

Pool green and not usable

Location, cleanliness,great free breakfast, and free parking. Comfortable bed. Online check in with room selection.

TV controller difficult to operate.

Welcoming staff. The cost of room was rather high for the overall quality of the rooms. Room was clean, however, the chemical smell from the cleaning products was very strong and took a while to dissipate.

Great stay!

I was a little disappointed that when we checked in we found out that there pool was closed, the ice machine was out of service and the Apps for the mobile device had not been set up. It was a family weekend with grandchildren so it did not turnout as well as we expected.

Easy check-in and the breakfast was on point.