DoubleTree by Hilton St. Louis Forest Park

Staff was great

The condition of the rooms

As seniors on a fixed income, my wife and I saved for six months to stay at this DoubleTree during medical testing at Barnes-Jewish. We chose this Hilton brand for our anniversary, expecting professional hospitality. Instead, we found a predatory pricing model that forced us to flee a day early. The stay was a relentless series of "hidden" costs. They charge $14/person for a basic breakfast and extra for parking. The tap water was cloudy and smelled of stagnant lake water, forcing us to use the in-room bottled water, which lacked any price tag, another hidden fee waiting to happen. The "free" WiFi was a useless 2Mbps; they actually upcharge for functional internet. Even the lobby vending machine charged us $5 for a "latte" that was nothing but 6oz of plain steamed milk. The breaking point: Because these unexpected fees maxed out our credit card on day one, we realized we wouldn't have enough money left to eat if we stayed the second night. Despite explaining our situation, that we are seniors with mobility issues four hours from home, management refused to refund the second night. We were essentially told we could stay and starve, or leave and lose our money. We chose to drive four hours home exhausted and empty-handed rather than stay in a place that treats medical patients like open wallets. The hallway to the hospital smells like cinnamon apples, but no scent can mask the corporate greed we experienced here. Hilton, you failed two seniors during a vulnerable medical week. Truly shameful.

I stay here a lot for work because it is the closet hotel to my work. The rooms are mostly clean and the staff is helpful- they’re trying to work with what they have, which is a hotel in need of a major maintenance upgrade. Unfortunately, I have maintenance issues in my room every time I stay here, no matter the room or floor. Every one of my stays here has involved at least one cold shower per day of my stay, a consistently running toilet that involves me reaching into the toilet tank to fix the valve and HVAC issues- usually too hot and odd smells like burnt food coming from the HVAC system. The hallways on certain levels also smell like food. The hotel is adjacent to a restaurant and there are clearly some overall HVAC issues that should be addressed. This hotel needs a major maintenance overhaul. It is heavily used by hospital patients and business travels going to the University.

Excellent location

They couldn’t find my booking took almost half an hour to even get to me getting a room. The desk supervisor asked for help from a higher lady who yelled & kept slamming her hands in the desk & cussing the entire time. She kept saying shut up to someone in the office. Awful behavior for staff especially someone in a leadership role.

The location was perfect for any downtown event not very far away from downtown

Maybe have the breakfast included into the stay instead of making you pay for it

Everything the staff was and is always amazing whenever I stay here