DoubleTree by Hilton St. Louis Forest Park

The location was excellent, was in town to attend an event at the Cathedral. The room was really nice. Also, glad there was a restaurant right there.

Nothing really, it was all good

Location was great. Room was spacious and comfortable, bed was comfortable.

They were having a lot of trouble with the heating, one night we had no heat and it was winter. They did offer to move us but it was late and we were working the next day, so declined. The next night the heat was barely enough. When we checked out, I overheard them moving another guest due to the same issue we were having - unresponsive thermostat...

The bed was comfortable

The whole place was run down, in poor repair, not very clean and very expensive. The staff was overwhelmed, I observed 1 man Alex, being rude to other guests Water damage on hallway walls visible with mold, peeling paint and mildew in hotel room bathroom, empty mutiuse toiletry containers in the shower, the extra roll of toilet paper was damp and mildewed, the window blinds were shear letting in the parking lot lights, I turned off the tv, it didn't work after that it needed to have the router reset to my personal stay by maintenance in my room,which they did in about an hour, i could only use the tv streaming services by entering my personal information including email and phone #, no local channels available. The heater was loud clanking each time it turned on and off and was either on full blast or not at all, no breakfast was offered, good thing because the night reception said it was included day reception said it cost 14$ for the same stuff included at most other hotels for free

We stayed here for my husband’s upcoming medical appointments. Right from checking in, Alex made everything easy and was able to accommodate our special requests. Friendly staff are a bright spot when traveling for something so stressful. Parking is easy and we love the convenience to the hospital. Plenty of good restaurants within walking distance.

The staff are fantastic!! I met alex upon arrival and he was so friendly and helpful! He had a smile everyday and knew me by name. Brandon was also friendly and helpful. Steven the maintenance man was very professional and nice. All the staff were exceptionall!

Proximity to the school of pharmacy

Property good but many homeless around outside

We had a great experience at this hotel. Everyone at the desk was friendly and accomodating, the beds were comfy, the rooms were quiet and self-parking was convenient and reasonably priced. At one point we asked to switch rooms because of issues with our thermostat, and by the time we got to the desk, the manager had keys ready for us and a free breakfast.